12/26/08

The Staff and Hosts make All the Difference (Service, not Glamour, is Key for Regulars)

by jamesgPhD

After reading other reviews, I had to contribute the following. We stayed at the Trop every New Year's Eve (as well as other trips in-between) faithfully since about 1999. Although the hotel is dated, the holiday parties and service is great for regulars and moderate-high players. We loved it and were always comped across the board! However, when our host left in 2007, we heard nothing more....no invites from the new host, no calls, nothing. I called him and he would say "Yep..don't worry..we're waiting for the room grid??," with no other calls. I found out where my prior host went- luckily, to the Harrah's system where I had minimal play. We contacted her....she set up a room immediately (with limo & show)....and we have been going since. Bottom line, if your a good and regular player, it is the host or staff that make the difference. We still do stop by to play (about an hour or so) because of a friendly-fun-bartender we visit- BUT, we like to keep most of our play where we stay.....now the Flamingo.

• Pros: Old Vegas Environment
• Cons: Weak Casino hosts

08/13/08

TIME TO TEAR IT DOWN

by localdude

Lame WHOREtel. One elevator a tower makes you wait in line for at least 5-10 minutes. The machines never pay out and the cocktail waitresses are rude. If you get a garden room you are screwed because the deafening sound of the pool party stage makes it unable to take a nap or simply relax, thank god we had a tower but the elevator problem kinda takes care of that.

Its worth paying $20-$40 more to stay somewhere more decent and not infiltrated by prostitutes 24/7 scouring the casino floor.

• Pros: nice pool area
• Cons: everything else, bad service. horrible buffett

11/08/07

Good Value for Las Vegas Blvd.

by bootsytown

I booked this place on a weekend for the price and really wasn't expecting much, but I was pleasantly surprised! Yes, it is not that flashy but the location is great and we had a terrific view from our tower room (ask about upgrades at check-in, it was only another $20 per night for us to move from the motel-style rooms to the Island Tower). The pool looked nice but we didn't have time to check it out.

• Pros: Good Value and Location
• Cons: Rooms are getting worn

11/24/06

watch out

by LHEFFE

Trop has nice rooms with fabulous views but don't let them put you in the OLD motel-type rooms. They are from the 40's and they look it.

11/18/06

quite a bit older

by muranodiva

So if it's your first time in Vegas, you have to ride the strip at night once, stay up all night, eat at any buffet, and skip this place. The place is a bit older then most others on the strip and really doesn't have too much as far as anything exciting to talk about. The outside looks dated and the inside is not much to speak of either. Do yourself a favor and see something else.

11/14/06

Great casino and rooms.

by daasamis

The casino is very nice with a friendly staff. The rooms are a great value and the Tropicana is located in a convenient area.

• Pros: Terrific location. Great casino. Good value for your money.
• Cons: Don't stay in the garden rooms.

11/09/06

Not my favorite

by jackers8

The ceilngs were low and didn't smell real good, old cigarettes and air freshners. We walked in and out within 10 minutes.

One part tropical paradise, two parts old-school Vegas.

by Contributor

In Short
The Tropicana stands alone as the last of old Vegas on the south end of the Strip, which explains the casino's slogan, "Where Las Vegas Begins." Lately the casino has downplayed its island theme and put forth a more subtle, "we're-a-Vegas-classic" vibe. For fans of the myth and magic of old Vegas, the casino has one of those giant, free-pull slot machines as well as displays of casino chips, photos, special videos, and other casino-culture oddities.

09/16/06

worst customer service ever

by valentinoarmourdos

I was promised a complementary waiver from the Casino Host, Doug, of up to $300 and I can just simply charge items to my room and after which he will pick up the tab. Therefore, I started charging several items to my room such as meals, cigarettes, and drinks to my room. Upon checking out, the staff suddenly told me that a few items such as tips, liquor and cigarettes, could not be complemented. No one ever told us that! On top of that, the $300 limit was not reached yet. Being confused like that, I called up my Host to find out why I was charged although I was promised an amount to be picked up. Guess what? He simply pushed responsibilities away and even told me, I guess you have never been complemented before so take this as a good learning experience. I was really really shocked that such things could come out from a Host who was supposed to make your stay at a hotel better instead of screwing it up. They do not even have the simple courage to admit their failure on their responsibility to inform their customer, and even spoke back with such words.

The talk continued with Sr. Executive Casino Host (SECH). Wow, his attitude was far worse than his subordinate. Instead of finding a way to solve the issue amicably, he just stormed into the room asking for us n was glaring at me throughout the conversation and as each second passes, his tone raises with it. We do not need to tell you what items we will comp or not. It is not our responsibility. It is a priviledge given to you. There are so many hotel guests and you cant expect me to be telling every one of them. This is your fault for not asking in the first place. Those were his own words. I have never seen any hotel management with this type of service before. What?? You are complaining about a hotel guest? Welcome to the worlds best customer service. And the best part was that it was the SECH whom walked away first. Sounds like he had lost the conversation.

09/09/06

feels like vegas

by hotkatchina

if your looking for some pampering, decor, and fanciness, the tropicana may not be right for you, but to me it is my home away from home. the location couldn't be better, the room prices are affordable and it has the good old fashion feel of how las vegas should be. the swimming pool is huge and equiped with a blackjack table where you can swim up and play in the water. and the mirrors on the ceiling add just an extra touch of fun to sin city. If you want a lot of free drinks go to the bar and play quarter games while the bartender gives you anything you want. The staff always seems happy and helpful. if your in vegas for a spa treatment, go to the venetian, but if you're in vegas to party and gamble the tropicana is the place to be.

• Pros: fair price, nice location, nice rooms.
• Cons: not for the high rollers