Excalibur Hotel & Casino

09/12/2008 Posted by Squid42

I've stayed at the Excalibur numerous times over the last 10 years. I typically use the Excalibur when going to dealer shows in Vegas because it is fairly inexpensive and when I am by myself I don't mind not having a plush room. The rooms are fairly basic, but since the recent remodel they have become much better in terms of comfort. The colors are pretty bland though. I like the medieval theme, but it seems to be getting lost somewhat over the years (the giant purple dragons are gone, the moat at the front entrance stays empty, the actors that use to greet you at the entrance are gone, and Merlin's charecter has been replaced) . Several of the big screen TV's that display hotel advertisements are broken. The game room in the lower level is very run down with many of the games not working. Public restrooms are also in need of a re-vamp. It seems like a general lack of maintenance is to blame. The good: The casino is a fun place to be usually with lots of action. The cocktail waitresses are friendly, but too few and far between. The wine and mixed drinks are not as good as other hotels, but are ok. They update the slots on a regular basis and keep things fresh. Watch out in the winter months though because the slots around Tower 1 and Tower 2 entrances are like being in a cold wind tunnel with the breeze that gusts in each time the doors open. Camelot Steakhouse is one of the best Steak houses and is a must to go to, and Tournament of Kings is a very entertaining show ($50 for a show and dinner – hard to beat that). Regalle is pretty good as well, but not considered a favorite. Another good point of this hotel is the cost to stay here, and easy access to the Strip. Several years back I would have given this hotel a good 4 star rating, but with the disrepair of things I can only give it 3 stars now. Added note: I saw where another reviewer complained about food trays sitting in the hallway for two days - I have seen this too and called the desk.

Pros: Nice Casino, Great Prices

Cons: Lack of general maintenance

05/20/2007 Posted by rg1972

If I'm staying somewhere in Vegas it won't be this place. I can see where it would be good for families, but your better off staying next door at the Luxor. I stay here for a few hours on my last nigt in Vegas because the room was cheap and didn't need to do anything but walk next door from the Luxor where I stayed the first four nights of my most recent trip and I don't even think my bags liked staying in the room, lol. Like I said would be a good place for a family with its free puppet shows and goofy decor

Pros: Not much, but is priced nicely

Cons: Crappy decor, many many children running around unattended

04/01/2007 Posted by sione

This isn't one of the nicer hotels located on the strip. I'm not really fond of the rooms, which were decent, but not that nice. The casino below was ok, but overall, this isn't one of the nicest experiences. I also suffered from a lot of construction related noise and vibration in the room, but at least it was during the day so it was more tolerable. If you can get a good price, it's worth it, but otherwise, look elsewhere.

Pros: Cheap and still in the thick of the "Strip".

Cons: You're getting lesser quality with the lesser price. Horrible buffet.

02/27/2007 Posted by cateyes_1313

This stay was a special event "First Time to Vegas, 50th Birthday party". However, I was NOT notified of any renovation to the building UNTIL I arrived. I was assured that I would not be disturbed, however, I could switch rooms. At SIX AM the next morning, I learned that the renovation was directly above us. My guest and I played "NAME THAT POWER TOOL" until nine in the morning. I called to switch rooms for the next evening as there was no way we could sleep through this racket again. I was told there were no rooms available! After requesting a manager I was eventually moved fifth floor, same tower. No comps were offered nor apologies rendered for this inconvenience, I demanded a discount (hardly worth the headache) off the first night in the room. I had a delivery ordered to the room. It did not shown up as requested upon our arrival (confirmed by staff). I made the trip downstairs to investigate. I spotted the gift, a $100 custom cookie basket, cookiesbydesign. com, behind the desk FULLY IN TACT. I spoke to the person at the desk and said I would like to receive it myself in person as they did not deliver upstairs as promised. She refused & rudely said, "We can't just give stuff out you know!” I requested the delivery brought up. The cookie basket arrived upstairs promptly with two of the items broken in half! I was horrified! This was supposed to be a present, now broken in shambles due to careless staff! Again, my complaint was brushed off by a manager on staff explaining to me that "There was NO WAY to KNOW whether or not this package was in this state upon delivery." *SHOCK* I had just been closer then five feet to the item five minutes earlier! On a final note, room service trays were left in the halls for two days with leftover meat on the trays beginning to STINK on MULTIPLE FLOORS!!! This is unsanitary and outrageous! AVOID! In my opinion most smoky/dirty casino in VEGAS!

Pros: NONE

Cons: Rude Staff, No Bathtubs, Crammed quarters Casino

11/26/2006 Posted by babashura

This was a nightmare. Huge place. We were promised a room with king size bed instead we were sent to the very last room in the end of the hallway across from housekeeping room with two queens. The room was dark - the light from the lamps was not enough even to read the map. Construction started about 730 am the following day beneath our window and I regretted that I had that free drink in the casino. Another surprise was in the bathroom - every time anyone flushed a toilet in the tower you could hear it in your room, imagine how many times you can hear it in the morning when you are trying to sleep!!!! There was no tub - even though there was enough space for it. The shower was al least 60 inches long - that was odd. Plus!!!! The smell of smoke following you everywhere - your clothes are soaked with this terrible smell when you come back to the room from the lobby. Not to mention an army of "real estate agent" who are jumping on you from every corner trying to trick you to by non-sense timeshare promising free vacations and tickets. People, even if you will stay there because it's cheap - don't let them offer you any free stuff - you are about to face the most shameful day of your life. DON"T DO IT. It'S NOT WORTH IT.

Pros: Good food courts, a lot of choices.

Cons: Dark, filthy, smelly

11/19/2006 Posted by jaysbrneyedgirl

This hotel casino had so much to offer. Great food, great music. Our accomodations were comfortable and quick maid service when we needed anything. Check in seemed to be a challenge but once that was done, our stay there was relaxing and wonderful.

Pros: Something for everyone in this hotel!

11/18/2006 Posted by muranodiva

I've never stayed at this hotel for a reason. You know that feeling you get when you walk into a place and you can tell whether it's going to be a good place you'll enjoy or you'd take a room if they gave it to you for free. Yeah this is one of those places I'd recommend for a free room. There's way too many kids at this one if you're a couple just trying for the romantic get-a-away. The outside is the best thing about it and that's how you should enjoy it, just passing by outside. No major attraction here, not the best looking interior - plus it smells old to me.

11/14/2006 Posted by newguysfo

Well, I paid a pretty penny to stay here on a fully booked convention week. While waiting on line there's a fairly permanent sign to inform guests " As of 2003 there will be a $1 surcharge for use of telephone" What does that tell you about any customer serviced you may receive? They say in the ad, "this is a magical castle." I say any resemblance to a castle ends as you get closer to the door. It only looks like a castle from the outside. The theme doesn't carry through.

Pros: The security was ok, they check guest keys entering the elevator. Maid service was good

Cons: Rooms are aging quicly. Place is big and long walk from parking

09/19/2006 Posted by volcomgirl

Never stay here. They have horrible customer service. I got bed bites the first night, hotel claimed it was "the sheets". Doctor says it was not the sheets or detergent. GROSS!!! They were jerks, I was so grossed about by every aspect of that hotel. The people that work there are horrible. I was made to stay up till midnight well they "cleaned" my sheets. Never changed our room after I was bitten over 30 times on my one arm from the bed. So gross. I will never stay there. Everyone I talk to I tell them never to stay there either. I hate this place. Don't go!!!!!!

Cons: horrible place

07/25/2006 Posted by jdinsf

Must say I'm shocked that the Ex rates as high as it does on City Search. Maybe I'm super-new to this cite, but I figured the ratings were supposed to reflect a comparison of like establishments. If that's the case and I'm comparing the Ex to other Vegas hotels, I have to give it a below-average rating. The service is nothing to write home about. People are friendly, but no one goes out of their way. Rooms are very, very basic. I agree that the cooridors are dark and although the room was clean, it was dated and worn. Casino is slot heaven, intermittent drink service and smoooookkkky. Pool is nothing special, crowded with kids and closes early. Bright spot is the Enchanted Forrest Bar where you can play 25 cent video poker and enjoy promptly served, comped libations. That said: If you're on a budget in Vegas, it's not the worst choice. The Ex is normally priced close to the Trop. The Trop is significantly more dated, more dingy and even poorer service. Nicer pool though. The room will do to crash after one too-many martinis. I suspect this is an excellent choice for twenty-somethings low on cash, or for people that don't really care to splurge on luxary. Location is good. If you can, spend the $20 more a night and uprade to Bally's or Flamingo. A MUCH nicer place for a little bit more money. Bottom Line: If your expectations are in check, the Ex will do just fine.