Bellagio Hotel & Casino
Las Vegas, NV 89109
Phone: (702) 693-7111
06/25/2007 Posted by trlasvegas
This is supposed to be a 5 star hotel and I have never witnessed worse customer service when it came to the valet. I attempted to use the valet service 3 times in a recent trip to Bellagio. Every attempt there was more than a 15 minute wait for an attendant to even acknowledge we were there. I opted to leave the valet line for self parking every time. On more than one occasion I had to drop people off at the main entrance. Once I had finally reached the appropriate spot to let them out of my vehicle they had to walk across 3 lanes of constantly moving limos and cabs. Luckily no one was hurt. During my last encounter a passenger had to get out of my car to move a pylon so we could escape the valet area. There were at least 6 employees standing there doing nothing but apparently that was more important than helping us maneuver out of their horrible valet.
Pros: nice casino and guest rooms
Cons: valet
1 out of 1 people found this review helpful
Write a review and share your thoughts with others
