MGM Grand Hotel & Casino

04/06/2008 Posted by mrbsjohnston

Service: Personal service gets lost at this Vegas giant. Rooms: Spa suite was very nice. Shows: KA was psychodellic fun. Pool: Think spring break...loud obnoxious drunks. Not a place to relax and unwind. In your face action 24-7. Great for party goers.

Pros: Fun for party goers. Good value.

Cons: Poor service. Not romantic.

03/07/2008 Posted by ODeuce

I am very fond of the MGM/Mirage hotels. I’m a common Vegas vacationer with a hunger for entertainment, great food, and of course the gaming. I have stayed at most the hotels on the strip and old town; I have to say that the MGM is the worst in almost every way. This season I spent the first 3 nights at Mandalay Bay, which was a treat as usual, but ended my last 5 at MGM. I needed in my room while my girl was away with the key. I called the front desk; she said she would send someone up. I was treated very rudely. I followed up after I waited half an hour and then just went to the front desk. I was then told I wasn’t checked into the room. (When I had been added to the room when my girl check in). I had to wait for my girlfriend to come to the front desk to then check me in again. I played a lot of Blackjack between MGM and Luxor. I dropped about 3K evenly over two. Grant it, it’s not a big Vegas sum, but good gamer’s amount. It was like pulling teeth to get them to take my players card. I know because I wouldn’t start really betting until they got it. By the end of the trip we went to check out. We had an offer w/ our players cards that gave us the third night free & $25 food. After checking our players cards they wouldn't honor the third night free and said we didn’t qualify for the $25 food credit. WHAT A REDICULASLY SMALL AMOUNT OF MONEY TO HASTLE US ABOUT. They charged the wrong card after we specifically had them run a different card then the one we booked the reservation with. Our friends that met us at MGM, and who also stayed were double billed. We went back later and DID get it resolved. The rooms were not well dont by housekeeping. The bartenders at Rouge were unaccommodating. My 5 star lady was very unhappy with her stay. Im usually happy wherever I am but I left the MGM feeling like a small-time unwanted guest. The Good: The sandwich at had at "witchcraft" was very good. The gentlemen I reached at the concierge to order flowers was a delight.

Pros: Lion Habitat, Good Casual Restaurants, 11am & 6pm Poker Tournys

Cons: Poor Housekeeping, Snooty Gaming, Unaccommodating, 1980 MGM Fire took 80 people

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02/06/2008 Posted by kcdoran

We ended up at the MGM Grand after the fire at Monte Carlo and really enjoyed are stay. The hotel is VERY LARGE and a little confusing so I recommend taking the map they give you and take a nice walk around to help make sense of the layout so you don't get lost your entire stay. Being so large it has food, shopping and entertainment at all price levels instead of all expensive or not expensive. Service was good throughout the resort. It was a little cold in February so we didn't get to experience the pools. The gym is small in size but has everything you need.

01/21/2008 Posted by ljohnson5

I can't even tell you how great (or not great) the rooms were, because they sold my room to someone else because I didn't arrive at exactly 3pm for check in. I had pre-booked a spa suite online and they charged my credit card immediately. When we got there, the lady (who was like a robot, no personailty and completely unfriendly) began the rehearsed speach of "I apolgize for the inconvience, but your room is not available" when I asked why, she said "it could be because of maintenence or blah blah blah"...then she proceeded to tell me she was going to give us an "upgrade" to a different suite, which ended up being exactly like the standard room, just larger. She didn't even know WHY I couldn't get the room I had already booked and been charged for. I live and work in Death Valley National Park and the Furnace Creek Inn (another 4 Diamond Resort) and I can tell you we do not treat our guests like this. What they had done was overbooked in hopes that a certain percentage would cancel, just so they could stay booked. But unfortunately for me, too many people showed up for their reservations. No manager was around to deal with the situation. I ended up spending 2 hours in the parking lot trying to find another room. I ended up staying at the Rio, which was fantastic. The staff went above and beyond to get me the best room they had available, after telling them my issue from the MGM. Please, if you're going and wanting to check right into a room without hassle, DO NOT BOOK A ROOM AT THE MGM. You will be sorely disappointed.

Pros: It looks nice.

Cons: Poor Customer Service, Loyalty to Reservations, Compensation for their Error

11/05/2007 Posted by tdubya76

My girlfriend and I went to Vegas for the day. we went to the MGM because one of our friends highly suggested this particular hotel. We arrived in Vegast at about 2pm. The hotel was really confusing and we werent' quite sure where to go to check in. Someone finally ushered us over to the check-in. Our credit card didn't go through and the agent in her rush to process us she said we should just leave it open. Not knowing that doing so would mean that we could not use the internet. Our room was really far away from the elevator and it was apparent that the hotel had undergone renovations and the side of the hotel that we were on had obviously not been apart of the upgrade. The shower did not drain properly and overflowed when we took a shower. The room was not at all functional but the bed was super comfortable. The room let all the noise in. Very loud. I think next time we'll try a different hotel and see how that goes.

Pros: convienant, good restaurants

Cons: loud, pooer servoce

07/18/2007 Posted by mikes998

You've heard all the hype about the MGM Grand. Now let me tell you what it's REALLY like to stay there. My family and I stayed there last July 13 and we will never return again. They have about 5 or 6 pools that are actually quite small for such a large hotel. The pools are always very crowded and unpleasant. We chose not to go in the pools around noon when we saw how crowded they were and also the temperature was about 110 degrees. So we planned to go out to the pools around 7 p.m. when the sun was lower and hopefully the crowds had decreased. Well, we got out there about 7 and were told that all but one small pool was "closed". They packed hundreds of people into the one pool that remained open and that one pool was scheduled to close at 7:45 p.m. So after 7:45 p.m. NO pools are open! I asked an attendant why they closed the pools so early and he said "the hotel doesn't want people spending time in the free pools when they can be spending money at the casinos and in the shows". So apparently the MGM Grand sees their guests as "cattle" to hurd toward money making activities for themselves. This is insulting considering I paid over $200 for a room there. Seeing the hundereds of people in this one small pool packed almost shoulder to shoulder I decided not to go in but my young son really wanted to swim so I let him go in the pool. When he got out he said "You know, the water tasted salty, not like chlorine". I didn't want to tell him that the reason for that was all the sweat of the thousands of people who have been in that small pool all day. It would have made him sick. It made me sick to even think about it. So there you are. That's what it means to stay at the MGM Grand hotel. That's what you get for your $200 to $300 per night. Have a great trip!

06/05/2007 Posted by ezinner

Seeing that it has been a year or so since anyone has reviewed this place and it is still fresh in my mind, I will give you my impression. We stayed in the West Wing which has been renovated in more modern, frosted glass appointments in the bathroom and very comfortable bedding and loft style furnishings. The place was a zoo and it took a while to check in, but everyone was friendly. The room was about $150 with tax on a weeknight during June. If you want a cheap room, stay at Excalibur, Circus Circus or the Monte Carlo. If you want expensive, stay at Wynn or the Bellagio. I believe MGM has the most rooms, slots and table games, but I could be wrong. The location is at the south end of the strip, across from New York, New York and within walking distance to the next major street, Flamingo. The restaurants are way overpriced, but they have French, Japanese, Mexican, Wolfgang Puck's, Seafood and a 24 hour cafe. There also is a Rainforest Cafe and the buffet, which I haven't tried. I prefer food made to order, but that doesn't cost $40 for an entree! The pool is awesome. There are 5 to choose from, including a winding loop that you can tube on while drinking a beer. Float rentals are currently $16, so you may want to wait until a few hours before they close, which is 8:00 (too early!) and grab a free one lying around. The Ka Cirque Du Soleil looks incredible, but we didn't catch it. After seeing a few others this trip, we saw the making of the set and the performers and now regret not paying a little more than we did for Mystiere at the Mirage. All in all, the MGM has a good balance of middle to high priced rooms, that are nice, especially the small, but nicely appointed West Wing, a plethora of expensive restaurants and great pools. You will have to walk around to get around and it is easy to go the wrong way, even with all of the signs. If you are on a tight budget, you may want to look elsewhere.

Pros: Good vibe. Good restaurants. Great Pools. Good location.

Cons: Expensive restaurants. Pool and rooms require good walking shoes!

11/28/2006 Posted by psychokitty

We spend a few nights here in a suite and we really liked our room. It's a nice hotel with nice lounges and plenty of restaurant choices. The buffet was dissapointing and there isn't much of video poker, but other than that it's a nice place to stay.

Pros: rooms, service, lounges

Cons: buffet

11/27/2006 Posted by tenko101

The room was depressing and not large enough. I got a smoking room, but, I still could smell smoke. At Main Lobby, we had to wait about 30 minutes to talk to representatives for card charge.this hotel is too big. We will not go back to this hotel.

11/19/2006 Posted by rmh66

I've stayed at the MGM Grand three times now, and I will likely stay there again. The hotel is in a good location (now that the lower strip has more to do) and has quite a few decent restaurants. The monorail station is very close to the lobby. Rooms are pretty standard and not very interesting. I most recently stayed in a mini-suite and while it had a great bathroom, the bedroom area could have been just about any hotel in the area in how it looked. The hotel isn't a great value overall -- just sort of middle of the road. The worst part about the MGM is that the size means lots of people, walking, lines, and waiting. Check-in can be a long wait. Even taking the elevator down from a high floor during peak hours can seem like forever. Walking from one end of the hotel to the other is quite a hike. That said, I'll probably make a reservation soon.

Pros: Lots to do, decent restaurants, close to monorail

Cons: Huge, lots of walking, waiting, lines