Vegas Auto Care

06/07/2008 Posted by christendighera

Love this place!!! They are the most honest mechanics and the only ones I trust in vegas. Cant tell you how many times I've brought it there and left with nothing wrong because nothing needed to be fixed. Last time I was in there I had fluid leaking everywhere and temp was getting really hot, called me within an hour and told me the cap wasn't on tight enough!! Expected major repairs, atleast a couple hoses, could have told me anything but instead i owed them NOTHING. Doesn't get more honest than that. Especially because I'm a girl! The first time i brought it there another place quoted me $1900, they did the job for somewhere around 400, maybe less. Couldn't believe the difference. Seriously, bring your car to them. Good mechanics are so hard to find...especially in vegas. I will never take mine anywhere else. Make sure its this location and NOT the other one with the same name. They sold that location a while back and they might be 'THE WORST'. BIG difference. Talk to John. You want this location. Talk to John.

Pros: everything...honesty

Cons: nothing

04/05/2008 Posted by coops5

I highly recommend Vegas Auto Care. HIGHLY !! I had taken my vehicle to a the dealership several times for warranty work that the company claimed was "not covered" by my warranty through some loophole. I brought the vehicle to Vegas Auto Care to have my brakes checked, and, as a sidenote, to see if they would make one last try to get this warranty work done. John called me the same day to say that the warranty company had agreed to pay for the repair. This after hassling multiple times over this issue, and John was able to get the job done with no trouble whatsoever. I only wish I had not wasted my time taking my car anywhere else!! And, by the way, my brakes were replaced at a fraction of the cost that Brake Team has charged me in the past. John has integrity and that is hard to find in the auto industry. If you are looking for an honest mechanic, this is THE place.

Pros: Service, timely repair, honesty

Cons: none

03/11/2008 Posted by diggs2

Told me I needed a engine and all i needed was a head gasket I had the job performed and now my car drives great for abought $1000 less than John wanted to charge.Watch out for this place

06/29/2007 Posted by xtc

Hello, this Is John the store manager at Vegas Auto Care: I check forums,like Citysearch, on a regular basis to see if we are keeping everyone happy and once in a great while I get the displeasure of telling someone news they dont want to hear. When a car comes in with a catastrophic failure like a blown head gasket there are a number of factors that I go by to determine if the vehicle is even worth repairing ie: age of the vehicle, condition of the vehicle, mileage of the vehicle and the make and model of vehicle, all of these factors play a huge role in repairing a vehicle. If the car is over 10 years old and has over 100k miles on it and is not in very good condition it is probably not worth repairing the head gasket because the liability is too great. This shop has a number of nationally recognized credentials such as AAA, Ac Delco TSS, ASE and so on, therefore we have to have confidence that if we repair a vehicle and that person decides that they are going to drive to Florida they will not have a problem. I make recommendations based on my experiences and these factors and unfortunately it makes some people unhappy. I guess what I'm trying to defend here is our commitment to ethics, we will not repair a vehicle if we feel that the repair is only going to band-aid a more serious problem that could leave the customer stranded out in the middle of no where. I appoligize if I've hurt anybodys feeling here but we have to look at the bigger picture so that we can continue servicing our customers with the high standards and customer service that they have grown to expect.

Pros: Upfront and honest

Cons: I tell it like it is and sometimes that is not what people want to hear

06/05/2007 Posted by jsinvegas

While it is great to find an honest mechanic, I cannot recommend Vegas Auto Care. While I was there having my car looked at, I heard (I'll leave his name out of it) tell a customer that they checked her car, there was no problem with the atlernator, the ignition systems, or the starter. I thought to myself "Wow! They are really honest here." He told her it was the battery. No biggie! Then I heard him say it would cost $230 and change to put in a new one. If you don't know, a battery costs around $50 at any walmart, target, or auto store and can be hooked up in less than 5 minutes. 500% markup! No thanks! I know that five minutes of labor is not worth $170. Thats $2040/hr., just so you know.

Pros: Might be honest about your problem

Cons: Definitely not honest about the price being charged

09/04/2006 Posted by happy1k

Excellent customer service, charged a fair price and work was done in a timely manner! Thanks John!

04/20/2006 Posted by draico13

I brought my car here to be serviced based on a prior review that I saw here, and was extremely satisfied with the results. The service was very good. I was quoted $720 and bill came to $720.90. They got my car in and out in a very timely manner and even gave me a loaner car for the duration of my car being there. They were friendly and honest with me and didn't try to add any extra work that didn't need to be done. Overall I'm very satisfied and will definitely being going back there with any future car issues.

01/06/2006 Posted by shiny_star

This is my first time using VAC, and definitely not my last. I read an online review pointing out that a local newsreporter recommended this place and I was very pleased as well. I brought my car in for an oil change and squealy brake and also asked to check the car out for any other repairs or tuneups. They called me back when the oil change was done and informed me that I still had 50% left for my brakes and that my car was in good shape. Most places I've been to would have told me to replace my brakes and charged me an arm and a leg for a bunch of other unneccessary repairs. I plan to use Vegas Auto Care indefinitely for my family's cars and will post more reviews.

Pros: Informative, Friendly, Honest