Red Rock Casino, Resort & Spa
Las Vegas, NV 89135
Phone:
03/16/2008 Posted by lasvegastraveler
This hotel has a great spa and nice rooms. However, it seemed that some of the details went lacking. I had mixed reviews on the helpfulness of the staff. My hotel room wasn't ready when I checked-in and I was charged for phone calls in my room. There wasn’t anything in the room that said I would be charged for 800 calls and there is an additional hotel service fee of $19.99 per night which covers pick-up from the airport, towels, etc. However, it doesn’t cover 800 or local calls. When I complained about the charges they did remove them however I had to fight for the money. The house keeping manager could not have been nicer. She apologized for the room not being ready and took care of the matter right away. The spa was GREAT!!! I enjoyed the spa lap pool which is heated to 80 degrees. The spa packages are worth ever penny. The rooms in the hotel are beautiful once cleaned. I would have like to have seen the shuttle service to and from the strip have at least one shuttle that returns to the hotel after 9pm. So if you want to see a show, stay out late, or shop expect to pay $45 for the cab ride back to the hotel or plan to rent a car. There are some nice restaurants at the hotel, however; there is virtually no shopping at this hotel. Also, I would have like to have seen more people that where in shape around the pool. In short I would stay at this hotel again. I would just plan to stay only for a day go to the spa and then spend the rest of my time at one of the strip hotels.
Pros: Great Spa and Rooms!!!
Cons: Shuttle Service to and from the strip ends at 9pm. Very little shopping at hotel.
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