11/04/09

A Gem In the Desert

by Pomai

While on vacation our families expectations are not so much dependent upon food (as you can go anywhere in Vegas for that) but tend to look for places that offer appropriate accommodations for both children & adults along with our number once concern: An array of table games and a good variety of slot machines. We are always pleased with the gambling there along with the excellent service of the professional hotel staff. One of the nicest & best places for us to stay during our vacation in Vegas! Would recommend this hotel all the time!

• Pros: Great gambling ~ Tables & Slots ~ What more can you ask for?

11/02/08

Three Letters: B A D

by sophie411

If you are looking for bad food in a bad setting with bad service and at a not so cheap price this is your spot.

You can get more personable service from a computer - they should go to kiosk ordering.

The food is like most of the other restaurants there - average at best.

It's too bad (no pun intended) because the building is so nice, but all the restaurants that opened when the property opened are nothing to write home about.... Finally they switched one of them out.

• Pros: None worth writing
• Cons: Food, Service, Ambiance

10/29/08

Food isn't good and the crowd is real lame

by mrmaddog

So, real quick... the food is very bad... How do you mess up Fajitas??? Well, you can ask them because they do it very well.

And it seems like the room is filled with a bunch of people there eating for free - like Comps from the casino.... "Please play our slot machines and we will reward you with very bad Mexican food."

If that is their program, they have nailed it!

The staff is clueless and disinterested and the room is too bright - if they turned it down a bit, maybe I wouldn't notice the terrible food? Just a thought.

I won't say Taco Bell is better, but not too far off... at least I can get a beer or shot here.

• Pros: Location
• Cons: N/A

10/03/08

Ugh!

by l0vablekim

A beautiful hotel.... very poor in customer service. Whether you're staying at the hotel or a local you should be respected. The staff there do nothing with your complaints and do nothing to better your time spent there unless your a big spender. The hotel won't go anywhere if they don't treat people with respect.

• Pros: Beautiful hotel
• Cons: HORRIBLE service with horrible staff

09/16/08

GReat design, horribly tacky customer service

by thevegasstyleguy

The best designed hotel in LV. It's my local casino so I'm there 3 or 4 times a week. I don't gamble. It has one of the only free pools in town (the Cherry Pool on the upper level). The movie theater and bowling alley are great. It's right across the street from a shopping mall, so, there's plenty of shopping.

Bad part: The buffet is average at best. I complained about a rock hard pork chop and no one offered me a comp or anything, instead I got a tired manager who complained about the low staffing levels and bad pay. The bussing of tables was horrible.

A bizarre incident happened at the pool area restaurant Sand Bar. My friend ordered a bacon cheeseburger. It came cold without the cheese and bacon. My friend pointed this out. The waitress said she'd be right back. When she finally showed up it was with a slice of american cheese!. She was then reminded about the bacon, she said she would have the chef make some! No offer of re-doing the order or fixing something on the bill. I asked for some water and she got mad when I said i just meant some tap water! She's lucky my friend didn't want a scene.

• Pros: design, ambience,shopping,amenities
• Cons: service, service, service!

08/02/08

Worst mexican restaurant in Las Vegas.

by SteelBreeze

Unfortunately the Cabo Cantina restaurant inside Red Rock Casino leaves a lot to be desired. I've eaten at just about every mexican restaurant in Las Vegas and this place was very disappointing. Service was so-so, the atmosphere was nothing great, and the food (especially the tortillas) tasted bland and unexciting. I hear the margaritas are good but I didn't have one and can't comment on them. However, I would suggest one not go here unless drinking is your main goal for dinner. I would hope they could at least get that right.

• Pros: None.
• Cons: Bland food. Mediocre service. So-so atmosphere.

05/30/08

Careful

by rallen23

We had a few minor complaints and have been blown off by the hotel staff. Everything about this place is pretty nice. I would go back in a second had it been for the fact nobody has responded to my complaints. I just want the hotel to respect the customers comments. Watch out for the hidden charges in everything you do. My "complimentary" food and beverages" at my pool cabana cost me $210.82. I was told that it is just how the "system" works. Did I mention the $47.95 tip that was added to my cabana bill, even though we ordered nothing from the staff? I would have been happy to slip someone some cash as a tip, but the cost of the cabana had so many created charges that it made me sick. Still waiting to hear back from hotel staff.

Nice place, wish I felt like going back, but I don't think I will.

Casual atmosphere and spicy south-of-the-border flavor makes Cabo a local favorite.

by Ryan Slattery

In Short
Gamers take a break from the tables or slot machines to sip margaritas and mojitos and taste the sizzling fajitas and rock shrimp burritos. Start with the Cabo Beach Party Platter for a large sampling of apps that includes: choula chicken wings, nachos with char-grilled steak, chicken chimi taquitos and chile con queso and cheese quesadilla. Entrees include carne asada, a pork dish braised in cola and Mexican spices and the rotisserie chicken smothered in a rich BBQ sauce. Save room for the fluffy, doughy sopapilla sprinkled in cinnamon and sugar and served with honey for dipping.

03/16/08

Great Spa and View !!

by lasvegastraveler

This hotel has a great spa and nice rooms. However, it seemed that some of the details went lacking. I had mixed reviews on the helpfulness of the staff. My hotel room wasn't ready when I checked-in and I was charged for phone calls in my room. There wasn?t anything in the room that said I would be charged for 800 calls and there is an additional hotel service fee of $19.99 per night which covers pick-up from the airport, towels, etc. However, it doesn?t cover 800 or local calls. When I complained about the charges they did remove them however I had to fight for the money. The house keeping manager could not have been nicer. She apologized for the room not being ready and took care of the matter right away. The spa was GREAT!!! I enjoyed the spa lap pool which is heated to 80 degrees. The spa packages are worth ever penny. The rooms in the hotel are beautiful once cleaned. I would have like to have seen the shuttle service to and from the strip have at least one shuttle that returns to the hotel after 9pm. So if you want to see a show, stay out late, or shop expect to pay $45 for the cab ride back to the hotel or plan to rent a car. There are some nice restaurants at the hotel, however; there is virtually no shopping at this hotel. Also, I would have like to have seen more people that where in shape around the pool. In short I would stay at this hotel again. I would just plan to stay only for a day go to the spa and then spend the rest of my time at one of the strip hotels.

• Pros: Great Spa and Rooms!!!
• Cons: Shuttle Service to and from the strip ends at 9pm. Very little shopping at hotel.

10/04/07

Merely Ok

by sammyfarris

The food is ok but a bit over priced. I was not too impressed.

Senior Miguel Mexican Restaurant at Suncoast Hotel & Casino is much better as far as food quality and price, and is only five minutes away.