Grand Spa at the MGM Grand
Las Vegas, NV 89109
Phone: (702) 891-3077
02/26/2008 Posted by emilyrainbow
I had a horrible experience here. First I was told the wrong appointment time so when I arrived I was told I was an hour late. They could squeeze me in for a service different then the one I wanted, and I said OK, I should have left then. My mom wanted a facial and massage. She went to wait in the sauna and an hour later had not been called. They said they walked around calling her and blamed her for not being there. Then she was charged as a "no show" although she was in the building. I felt the staff was snobby and rude and couldn't have cared less about us and our service.
Pros: My manicure was okay.
Cons: Everything else
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