09/30/09

Where's Cathaline??????????

by meg4now

Just wanted to say I was very dissapointed to hear that Cathaline Pearson is no longer at this office. She was always so kind and attentive, truly a proffesional, she will be missed. Very dissapointed no info given on her whereabouts.

09/29/09

Great office

by susaninlv

I can say after going to Forte Family Practice for the past few years that I have seen alot of growth. The office staff has definitely improved and love the new office. I have seen most of the doctors, PA's included, because my family and I have had to walk in a few times. Usually go to Susan Shields.

After reading some of the comments, alot of which are bad, I can safely say I disagree. You can't make everyone happy so I guess the ticked off ones are more inclined to complain.

• Pros: Nice office, staff improved, good doctors
• Cons: Don't serve champagne in the lobby....lol

09/29/09

Great experience

by happy in lv

i had a great experience here, Susan is an excellent part of this practice--very informative, warm, and willing to sit with you and answer all questions...

• Pros: Susan
• Cons: can't think of any

09/21/09

PLEASE DON'T GO HERE!!!!

by doingtherightthing

This place is the worst! The most unprofessional, RUDE, incompetent health care in Vegas! Please find a different health care provider, save yourself the humiliation. THEY SHOULD BE SHUT DOWN!!!

• Pros: NONE THEY DESERVE 5 NEGATIVE STARS
• Cons: THE WORST HEALTH CARE I HAVE EVER SEEN!!!

09/04/09

Forte Family Practice

by snew702

I have been seeing Susan Shields at Forte Family Practice for about 8 years. She has always been attentive of my needs. Though I agree with other raters that the previous office and staff were not the best, things have changed since they have gotten an office manager and changed to a new, larger office! I highly recommend Susan Shields.

• Pros: Susan Shields, PA-C
• Cons: Previous office and staff

09/04/09

Susan Shields and Dana Forte are great medical providers!

by prlevins

Susan Shield, PA and Dana Forte, DO have provided quality medical care to me, my kids, and my mom for more than 7 years. I live in Henderson, but I drive the 20+ miles (one way) to Forte Family practice because the quality of care is unmatched. I am a native, and I remember the day when you went out-of-state for medical care if you had anything serious. My mom, Aggie Roberts, would go to no other practice when she became ill. Besides being great doctors, they are very compassionate people. The previous problems with the front office have been dealt with since moving to the new location. I highly recommend Susan Shields and Dana Forte!

• Pros: Quality of Care
• Cons: Wait Time

08/21/09

terrible customer service

by sunnypark

I had been goind to see Susan Shields for about two years. Everytime I visited the office, I regretted coming. Too long waiting time. Not only that...they tried to milk your insurance. they sent the same billing code a couple of times so that they can pay somewhat. Terrible customer service. Definately, I am not going back any longer.

07/30/09

HORRIBLE STAFF

by ILSTU6

I went into this office for the first time and arrived a half hour early to fill out first-visit paper work. The staff that greeted me was rude and the office was empty. After filling out the paper work I waited a half hour without anyone calling me in. I asked the incompetent receptionist where the doctor was and all I got was "Uh, I don't know, let me check." Then, the receptionist left for her lunch break and never returned. After I watched at least 7 different nurses/receptionists come in and out of the office with their fast food cups, no one called me in to see the doctor. After almost waiting an hour, and fuming, no one cared and I walked out. My boyfriend went back to the office to collect my co-pay and they didn't even have enough cash on hand to give him correct change. Wouldn't you think an office that collects co-pays would have enough cash to make change?

Also, I was fiilling out so much paperwork and personal information on several different sheets. I asked the receptionist why I had to fill out the same information over and over again and she didn't have an answer. She just looked at me and said "because, we need it."

I never ended up seeing the doctor and wasted two and a half hours of my work day traveling and waiting at this empty office.

Until the entire receptionist/nursing staff is fired, DO NOT GO HERE!!

• Pros: None
• Cons: Receptionists, Nurses, Location

07/28/09

Abominable office staff

by Garrys

I have used the practice since 2001. I have had nothing but problems with the front office for the past 5. They are rude, incompetent and unprofessional to the extreme. the two latter I can handle, the rudeness I am done with!

My wife went to a specialist they recommended, after he ordered her records, four weeks later the records were not there. She had to go watch the people fax them after the third request.

These boneheads make me fill out a new sheet with all my info every time I go in. Then, they send me a letter telling me they can't reach me because my phone number is not current! Why am a filling out a sheet every three months then. Do not go to this office till they fire all their office staff!

• Pros: Good Doctor and Nurse Service
• Cons: Office staff are IMPOSSIBLE to deal with

07/16/09

This Practice is Money-Hungry

by SuziQ777

I went to Dr. Forte about 2 months ago for the first time, and I really liked her. She seemed like she really cared. She ordered tests and bloodwork. I had to fast for the bloodwork, so I went back 2 days later. The man behind the desk told me I had to make a 20.00 co-pay. I told him I have NEVER had to make a co-pay for bloodwook and hwe told me that if I had come back in within 24 hours of my office visit, I wouldn't have had to pay! Why didn't they tell me that when I was there for my office visit! So then I had some medical tests (echocardiogram, pap smear, etc.) and waited 2 weeks and no call with the results. So I called today and I was told that I had to make a follow-up appointment to get the results, and that it is against the laws to give results over the phone. Since when? I have gotten test results over the phone from other doctors. So, I have to pay another $20.00 co-pay to get results on tests that I have already paid for??????? This is just another way they are ripping people off! The last time I was in that office for one of my tests there was this nice elderly couple sitting across from me. The girl behind the window yelled across the room that they had a balance due. The man said they had been going to Dr. Forte for several years and they never had a balance since they also had Medicare. The girl said she didn't know if their Medicare was billed, but that if they didn't pay the balance their appointment would be cancelled. How embarassing for them. Due to all the bad experiences I have had with this office, it's safe to say that I will not be returning there!!

• Cons: Stay Away !!!!!