Ultimate Bedroom
Las Vegas, NV 89146
Phone: (702) 878-3887
User Reviews for Ultimate Bedroom
11/21/2007 Posted by scraatch1
We ordered the a bedframe, armoir and chest from Ultimate Bedroom and we did get a good price. When asked about delivery, they told us it would take 1 to 2 weeks to deliver since the pieces were in California. Not a problem...2 weeks go by and no phone call so I call them and ask what the issue was. I was told that the truck never made it down to Cali and it would be an additional week. 1 week later I confirm the delivery and they say no problem it will be delivered the following morning. The next morning, no phone call and no delivery. I call again and they say it will be delivered between 1p-5p. At 4:15 they call us to tell us that the driver had a hernia from a previous delivery and delivery will have to wait an additional week. This was unacceptable. I told them that there were previously delays and we wanted our stuff. We were told very rudely that if we wanted it, we should have planned for that contingency. How many people plan for a contingency that the delivery driver will get a hernia. In follow up calls, they were rude, obnoxious, unsympathetic and not practical. Their product is very nice but not worth the service you get from the follow up.
Pros: Good prices and product
Cons: AWFUL Customer service
09/29/2007 Posted by bakersfield
I purchased a bedroom set on Aug. 13, 2007 from Mike (salesman), after 3 hours of talking about how his mother just moved to Bakersfield, CA. He said there would be no problem delivering there, they would just put it on the truck next time they went to CA and drop it off on the way back. He said the next trip would be in approx. 4 weeks. He also said he had another delivery to CA. After returning home, I called and confirmed the order (bed size) and delivery then began to wait and wait. After numerous calls, I finally caught up with Mike on Sept. 28, 2007. He didn’t remember me (it was only a $3200.00 purchase). I reminded him I was from Bakersfield. He stated, “That’s right the bed is on back order, I have over ten orders waiting for that bed.” (When I purchased the bedroom set, they had all the pieces in stock). He then stated, we don’t deliver to Bakersfield, that’s six hundred dollars more! We are going to drop it off in Los Angeles and you pick it up. Someone said something in the background, Mike then said, “Oh, we’ll deliver it to Baker and you can get a truck to pick it up. (Baker is approx. 6 hours from my house; Los Angeles is an hour away). I attempted to remind Mike of the deal we had made. He became irate, yelled, “ARE YOU CALLING ME A LIAR?”, and hung up the phone. I have had no other contact to date, but as I paid cash for the purchase, we will be seeing someone from Ultimate bedroom in court!
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