I am from Ohio, I recently was engaged
over the Thanksgiving Holliday. My fiancé and I have a condo here in town so I decided to make a trip out to Vegas to do my Bridal shopping. After hitting all the "cookie cutter" shops like Davids and Alfredo Angelo, coming up empty handed, and not to mention getting mediocre service. I found Celebrations Bridal. As soon as I walked in the door I was greeted by smiling faces and everyone was very knowledgable about the gowns they carried and meeting my expectations and time frame. I was able to find a beautiful gown, and Cindy the head Seamstress there was able to alter my Wedding Gown over the weekend so I could take it back to Ohio with me. I am defiantly thinking of making another girls trip out so my bridesmaids and mother can find their gowns from Celebrations Bridal.
Thank you so much! Your shop has made this a fun and memorable experience!!
In response to Christene's comment:.
It has taken us a few days to respond to your comments because we are appalled that you would slander our business like this. We are extremely sorry that the salesgirl who was helping your daughter process a payment was not trained to handle the cash register. It was her first week on the job and would not have been ringing up a payment had we not been very busy in our store at that moment. Everyone is a new employee at some point in their life; she was not meaning your daughter any disrespect or harm. We try our best to give excellent customer service but unfortunately, we can not please everyone.
There were three more of the dress that your daughter bought here in our store (in various colors), but definitely not "at least 12." We do not rack our dresses here in our store. We typically get 1-4 sizes for each dress so it is highly unlikely that anyone from the same school would purchase this dress. Your daughter goes to a school that we do not get very many customers from so it is even more unlikely.
The owner, Robert, did talk to you over the phone but he did not address you as "you people." What he said was "people like you..." Irregardless of that fact, he was speaking to you over the PHONE and had no way of knowing your race in the first place. The fact that you would call him a racist is absurd.
It is so easy to spread lies about our business to slander our reputation but any of our customers are free to come into our store and see for themselves.
CELEBRATIONS BRIDAL IS RACIST. A young lady purchasing her first gown should be an awsome experience. Our story makes me cry evey time I talk or write about it. My 17 yeaer old daughter found a gown on the rack, we did not have to order the gown. She went to pick up the gown and was ignored. I called the store while she waited to find out what the issue was. There were many, first the cashier did not know how to take or process cash, she did not knkow how to use the equipment to verify credit/debit payments or the fax machine which they require for verification. My daughter while waiting for the process to take place saw the same dress a dozen times. Upon purchasing the dress, we inquried how many dresses are sold to girls at the same school and is there a process of making sure know one buys the dress at least in the same color. We were told yes, they entered the name of the school, Northwest Career and Technical Academy into the computer and told us there would not be a problem. The day of pick up, there was at least 12 dresses in every size, my daughter called me hysterical, I asked to speak with the owner, Robert who continued to scream, at me and commented on numerous occasions "YOU PEOPLE" since I was not standing in his presence, I asked his what he meant by YOU PEOPLE? He continued to make racial comments. By that time, my daugher was in her car with the dress that they never even uncovered to verify it was her dress and they did not even have the decentcy to put the $400.00 dress in a gown bag or at least offer or ask if we would like to pay for one. The dress was not steamed out as we were told it would be, the entire process was a complete mess. I am begging PLEASE DO NOT USE THIS PLACE FOR ANY FORMAL OCCASION, YOUR MEMORIES WILL BE COMPLETELY RUINED. I am making it my misssion to contact as many young ladies via social media or school events to let them know how poorly we were treated and that the owner is a RACIST.
Never have been treated so horribly!!!.
WORST CUSTOMER SERVICE EVER!!!!
I've never written a review before. I'm so angry that I got an account to please tell people to stay as far away from this store as possible!!!!
I purchased my dress here and initially had no problems. The first problem was when they asked me to call them so that I could find out when my dress would actually arive. When I called, they told me my dress would arive a week before my wedding. I had already paid extra to have it rushed. When I expressed concern over the timing, I was told that it was my fault and that I could pay more to have an extra rush. None of this was explained to me when I purchased it.
Surprisingly, it actually arrived early. When I went to pick it up, The place was packed. Once I was put in my dress, the girl completely dissapeared. Was not offered or told about any alteration service. Lucklily my future mother in law does that anyways. I ended up still purchasing a vail. When we cashed out we were told $150 repeatedly. Just realized we were charged $250. When I called about this, I was told that there was a remaining balance for my dress. I told the girl that I had no problem paying for what I owe, but that I was told a different price and was just trying to be clear. Twice now I have spoken to this girl and twice now I have been told that it's my fault. When I asked her why she was being rude with me, I was told that maybe it's me!!!! And then I was hung up on!!!!!!
I have never ever experienced not just bad service, but she was actually MEAN to me!!! Whatever happened to the customer is always right!?!?
DO NOT DO NOT DO NOT SHOP HERE!!!!!
BUYER BEWARE!!! STAY FAR, FAR AWAY!!!.
Initially, the experience with Celebrations Bridal was very good until we ran into a problem with one of the dresses and were unfortunate enough to speak with Robert, who was supposedly the owner of the place.
We had purchased a wedding dress and 5 bridesmaid dresses for bridesmaids that are scattered all over the world including countries as far away as Portugal and Norway. We decided we were going to buy the dresses to thank them for making the trip for the wedding so, needless to say, we spent a decent amount of money! Measurements were taken and submitted to the shop so that the dresses could be ordered. When the dresses came in, we picked them up and began sending them to the bridesmaids. Three fit fine, one was really tight and one wasn't even close. Figuring that maybe a wrong measurement was taken or perhaps the two bridesmaids may have been a different size from when the initial measurements were taken, we had them re-do their measurements. They were exactly the same as the first time! We figured we could take one of the dresses out that was a little tight and simply exchange the ONE dress that wasn't even close to fitting a person we submitted measurements for, measurements which were still the same today as when we submitted them. Considering that was the ONLY dress from all the ones we ordered, we didn't think it would be a problem. NOT for this store!!! Robert, the supposed owner, was more about placing blame and who was right or wrong than he was about servicing a customer who had spent a considerable amount at his store!!! We were told things like, "it
Totally shocked by them..... I called Celebrations Bridal a week in advance and made an appointment to look at Bridal gowns. When I called to make the appointment the girl who answered specifically asked me to go online and select some gowns that I liked and bring my selections with me. I arrived to the store to find out that they did not have me down as having an appointment. The store was PACKED and was completely chaotic!! I gave the girl the list of dresses that I thought were potential picks (about 8 dresses) she came back about 20 minutes later to inform me that they didn't acutally carry any of the dresses I picked!!!! Those dresses by those particular designers is the only reason I went there!!! They then asked me to look around and let them know if I found something that I liked. I managed to find one, but when I went to find the sales person she asked me to keep looking because a dressing room wouldn't be available for 30 minutes. There wasn't even anywhere to sit so people were sitting on the floor.... I ended up walking out because I was so frustrated, don't waste your time!!
Celebrations Bridal is wonderful!. I recently purchased my wedding dress at Celebrations Bridal and it was the best experience I could have imagined. The customer service was excellent and all the employees were very eager to help me pick my dress for my special day, especially Taylor. They were more then helpful and gave me advice on what styles worked better for my body type. I spent several hours in the store and wound up purchasing my wedding dress, veil, jewelry, bridesmaid dresses, my mother's dress and my flower girls. When my dress arrived in the store it required minor alterations which I was previously informed that I may need and I was extremely satisfied with the result. I definitely recommend Celebrations Bridal. They have a beautiful selection of dresses and the customer service was wonderful!
WORST SALES EXPERIENCE I'VE EVER HAD.
I have never received such bad customer service and cruelty than at this establishment.
I ordered my dress over the phone after the girl told me what color it was. I checked in a week later and she had ordered the WRONG COLOR.
The owner "Bob" called me telling me that was not her fault and she would never do that and that I needed to "Just tell the truth" I needed to PAY for the new dress to be shipped when it was THEIR MISTAKE! I have never been treated so poorly by any business that I was forking over 250$ to. I have been in Customer service over 15 years and what ever happened to the "Customer is always right"? No such thing at this store. NEVER SHOP HERE.
I've been on the search for the perfect wedding dress for a little over a year now. I made my way through the city looking for bridal stores that would have that breath taking dress. My first two stops were David's Bridal and Alfred Angelo, and not to my surprise I didn't really find what I was looking for. I have heard both bad and good things about both places, but still found nothing that suited my needs. In all honesty, I remember hearing about Celebrations Bridal through a friend that took her daughter to find a homecoming dress for this year. She told me to at least stop by and check out the store. It was a busy Saturday when I stopped by, but I hardly noticed. When I walked in, I was very much pleased by the design of the store. This is what first began my great experience. The store is set up very nicely, and has a very classy appearance. A young lady immediately greeted me with a smile on her face. As I started looking around, I found so many dresses that caught my eye. Of course I couldn't try all the dresses on because there were way too many I liked. I really liked that I was able to search through the racks of dresses instead of staring at a catalog. The lady grabbed all the dresses I liked and started my room. I began trying on my dresses, but fell in love with a Maggie Sottero gown. Although it was a very busy Saturday, I still had such great customer service. I had the same lady with me the whole entire time, with some nice second opinions of the other sales girls when I tried on the dresses, also. I felt very welcomed by everyone and the atmosphere, once again, was extremely well organized. I ordered my dress the same day, and am still extremely excited for it to come in.
Thanks again girls at Celebrations! I can't wait for the call that my dress is in! <3
I purchased a dress there and the whole ordeal was awful, the employees are all young teenage girls, who know nothing about wedding dresses. The dress I purchased needed an alteration that I was told could be done by one of them, and found out it could not be done (the bust was too big, I didn't fill it out with my d cup boobs, I needed it to be altered to fit them, but the design of the dress did not allow for that) I had one girl leave me to the back and I was stuck in a dress till my maid of honor showed up and could get me out of it. They didn't give me anything to cover my dress and when I asked for a garment bag, and they charged me for it. and the alterations person is not always there, and her schedule and mine were conflicting so getting in to see her was nearly impossible, and I was quoted multiple prices ( 3 different prices for hemming my dress) I brought my dress to another place to get altered in fear I would pick it up and find out it was now out of my budget! The staff changes, every time I was there a new teenager would be helping me, they were rude, knew nothing about the dresses or anything, and they always acted like you were bothering them.
Just not an experience I would want to have on such a special occasion, If you are a bride and want knowledgeable staff, helpful friendly people, and a wedding gown shopping experience that will leave you feeling like you were walking on a cloud, this is not the place! go somewhere else, anywhere else!
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