09/10/08

hopefully, just a glitch

by alocal007

I walked in to make a hair appt; salon receptionist rude, would not get off the phone even for a customer, she made a face and said smart-alecky "she can help you over there" pointing across the way to the gift shop. Following her orders, the gift shop lady made my appt. and I purchased a couple items. I had my hair done there before but this time didn't get a courtesy call the day before as they used to do...and in retrospect I should have taken it as a sign. In between my meetings, I called to confirm and the boy said "oh, yeah, you're on here..." As my luck would have it I was held up at work past my appt time and never did get to call them back. But I would have forgotten the lackluster employees...until I checked my bank account! I'll let you all know the end of the review story after Aquae Sulis' pending charge of $155 for no services rendered is removed from my account.

• Pros: pending
• Cons: policies?

06/15/08

WOW, WHAT A BEAUTIFUL SPA & RELAXING EXPERIENCE

by JoyceMarsden

I did not know that there was a Spa at JW Marriott on the same property as the Rampart Hotel existed. I received a gift certificate to this spa. I felt like I was on a vacation away from Vegas. The spa is so beautiful and relaxing. All the people from the front desk to the spa attendant to the massage therapist were so genuinly friendly. The massage therapist was exceptional I felt like I was floating when I came out of the massage. GREAT MASSAGE! BEST MASSAGE EVER! THANK YOU SANDRA! I WILL BE BACK!

11/07/07

Worst spa experience ever!

by dawno1203_dup

I wrote a review of this spa a month ago, and it is suddenly GONE! And so was my whole profile. I find this a little fishy. Obviously, I will not go into as much detail as it was sadly a waste of my time. But this was the spa we went to for wedding preparations and they did not do one thing right! I was the maid of honor, and it was my best friend getting married. She went in and spent $85 a week before to do trial make-up. Would you believe that (1) they used shimmery eye colors (a no-no for professional photography) and then did not even write down the colors they used?!?!?! How were they going to remember on the day of? She also did trial hair - lets just say - DON'T GET YOUR HAIR DONE HERE! I'll just say 2 words - FRENCH TWIST. The staff is rude, they keep the temperature extrememely low (bring a sweatshirt - or two) We also got our nails done here. My tech was clearly hungover and i left with polish around the nail bed. These are just a very few of the mistakes and blunders that led to a very expensive and lackluster experience. Oh, one other thing to mention - They thought I was the bride....how do you not know which is the bride???? How about the one with the cute rhinestone "bride" tank on????

• Pros: They are inside the JW Marriott
• Cons: the temperature and the attitudes of the staff are freezing, too pricey, etc...