1000 S Rampart Blvd Ste 19, Las Vegas, NV | Directions 8914536.160748 -115.291068
Mon-Fri 8am-7pm ; Sat 9am-5pm ; Sun Closed
Neighborhoods: Las Vegas
Does a very solid job – Before you read anything about my review I want you to notice something and use your detective skills. The review below me is rated 1 star and says how horrible this store is, right? Well, if you click on the username and go to their profile (which is un-subtly named "Best Shoe Repir") then you will see that they only have done two reviews in total. The first review that they did was the one against this store and then the other review they did was a five star rating for a store called "Best Shoe Repair". Now you don't have to be Sherlock Holmes to realize that one of the store employees has, in a desperate bid to make their own business seem better, deliberately lied about the way that one of their competitor's businesses runs in and have made their own seem even better in order to make more money. This type of lying and slander is what causes all the problems that this great nation faces. Check for yourself if you don't believe me. That user puts down a competitor's business and artificially brings up their own.
Now to the review: I had a pair of shoes that I needed to be repaired, due to some excessive running, and I went to this store to have them fixed. When I went in I noticed that there was only one person working there and that he happened to be the owner. I could immediately tell that this was a person who valued his own business enough to work in his own store and see the customers face-to-face. Anyway, after inspecting the shoes he told me that he could fix them and he gave me a price. The price was certainly better than the other ones I went to and so I paid him and left the shoes there. After three days I came back and my shoes looked like it was only one month old again. I really enjoyed the work that they did and I appreciated the fact that this man was a very hard worker who did everything by himself.
WARNING! BEWARE OF UNSCRUPULOUS BUSINESS PRACTICES. – This place overcharges for shoe repairs and adopts a return policy that is NOT displayed in any public area nor written on the receipt.
Was charged $48 for rubber sole protectors but instead of leaving 4 pairs just left the single as was needed for a wedding.
Later changed my mind and tried to get a refund the following morning with the shoes still on site, unrepaired. Unable to get my full $48 back as he charged a $5 "cancellation/consult" fee. Never heard of this before anywhere, so took my business elsewhere.
Ironically, the second store when told of the story, said that most of the shoe repairs are sent to him from Boca Park, done at half the price and then returned to the customer! We paid $28 for the repair at the other store, got excellent work and customer service and shoes were returned the next day.
Mr Boca Park is clearly gouging his customers because it's a Summerlin location and just beware, he will whack you when you discover his game with so-called "cancellation" fees even though nothing has been touched.
Of course, YMMV....
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