Image Resort

09/04/09

HORRIFFIC SERVICE,STAFF SCAM & YELL AT CUSTOMERS

by Ashmay at Citysearch

I can NOT believe what happened to me at this spa. I went in for some simple eyebrow waxing, I paid in full before the service. During the waxing I was told by the esthetician that she would "clean up" a spot on my neck FREE OF CHARGE. I said OK and she finished her waxing. I gave her a $5 tip for her service and left.

As I was walking out the door she chased after me yelling that I owed her for a full neck waxing, $10 more. This is illegal. You can not charge someone for something you said was free AND you can not do a service without fully disclosing the cost of the service. She chased me to my car and yelled at me, screaming that I owed her more money. I felt harassed and scared. I asked to speak with her manager and she said SHE WAS THE MANAGER! She kept threatening me yelling in the parking lot not letting me leave so I paid the money I know I did not owe her and told her I would never come back. I have NEVER been harassed like this before ever and will tell everyone how horrible they are at this spa. What I found out later is that the estheticians name is Rose and she is NOT the manager, a woman named Stacy is, but they will not let me speak with the manager any time I call.

They overcharged by $10 for a service they said was free. I gave a $5 tip before they told me I owed them more money and they harassed, threatened, yelled at me and wasted my time for 10 min in their parking lot. I felt like I was in the twilight zone.

• Pros: none
• Cons: staff scam and yell at you

01/28/09

Polished Storefront; Lackluster Service

by paulee95 at Citysearch

I arrived there with no appointment at 5 pm for cut, color & highlights and I was the only customer that I could see. The Vietnamese lady who served me did an okay job and was very pleasant. I was pleased with the results, but I had a difficult time communicating with her. I was also disappointed in the Panteen products used on my hair since they had Redken products up front. The cost was $130 for the service. I guess the "Image Resort" name and my previous experience with the store made it feel more like a discount (but not the price) salon.