Lounges >Bilbo's Bar & Grill
8699 W Charleston Blvd, Las Vegas, NV | Directions 8911736.158758 -115.284217
Neighborhoods: Canyon Gate
Bilbo's Bar and Gril (not good service) – I was in Bilbo[s earlier this evening. I used to visit the bar regularly on the weekends and the environment was great. The service used to be great, the crowd was easy to get along with, and overall was an enjoyable place to hang out on the weekends or anytime for that matter. Tonight went to Bilbo's thinking it would be more of the same. Not the case. There is a new bar tender there named John, who by word of mouth is said to be the "Manager." It was easy to see this "manager/bartender" was more concerned about talking with friends around the bar and taking shots with his friends than actually serving his customer's like he was supposed to. When you go to a bar you expect to be served drinks. I had to wait 20 minutes after asking for a drink, which i never received, before I decided to leave after i saw the "Manager," take a shot with some other patron's of the bar. Last I checked you go to a bar to have the bartender serve you drinks, not get them before you do. Even after mentioning I had been waiting some time fore that drink before leaving, the "manager/bartender," even had a rude comment as to say "have a good friday night!!" The Charleston location will not receive any of my business until this is corrected. Management should care what their customers think because without them, their bar would not survive.
Decent food, average service – Been there a couple of times and food is all right but nothing to write home about. Service is not great but not unbearable. I like to frequent local business owners but not when they act like they are doing me a favor.
Do not go here. – Horrible service, bartenders didn't comp us for some of the drinks while we gambled. Bartenders were rude. I used to enjoy this place, but now I wouldn't recommend this place to anyone.
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