Pop's Photos & Trophies

10/27/09

Poor customer service

by Frequent Shopper at Citysearch

We ordered team plaques from Pops. They took an extended amount of time fulfill our order. We asked for them to call us and let us know when they were ready for pick up. They did not call, and our plaques were sitting for over a week before WE called again to see if they were ready. During the call to verify they were ready for pick up, they told us they were done, then simply hung up on us. We had to call back to find out their hours of operation. Very poor customer service. We would not recommend them, and will NEVER use them again.

• Cons: Very rude