03/16/09

Service does not reflect price

by skiloud

I can't believe that in a place where they charge a FORTUNE for their suites, that there were hairs on our pillow and our bathtub was not washed!!! What kind of people to they have working there that do not know how to clean rooms? So ridiculous and will never stay there again. We were too tired to complain to the front desk and removed the hairy pillow and washed the tub ourselves. Disgusting! Stay clear of this place. It looks gorgeous on the outside, but the rooms are dirty from the inside. This place needs a new cleaning service from the sounds of the other reviews.

• Pros: Large Suite, Wonderful Restaurants, Romantic Gondola Ride
• Cons: Suite Cleanliness

10/21/08

be careful what you sign at the front desk

by DonaldRLeDrew

I had reservations at Caesars but when I arrived they had no record of my reservation so I phoned the Venetian and they said they had a room available. I arrived at the Venetian and checked in for six nights.

I gave them my Visa and signed the signature pad on the desk as requested to cover any extra charges to the room,telephone,mini bar etc. I had been quoted $200 per night over the phone and when I checked in.

When I checked out I was charged $472 per night. When I complained they said I signed for it. They brought out a piece of paper with my signature on it. The signature was an electronic signature that they took off the signature pad and put it on the form that indicated that there was an upgrade charge of $272 per night. I told them that I didn't sign that form. I asked to speak to a manager. They said that the manager wasn't available. I asked to speak to the general manager but he wasn't available either.

I was checking out and I had to get to the airport. I was there with a large group from Vision Expo West.

I have tried to dispute this charge with Visa but without success yet. I will be contacting Vision Expo West to lay a complaint. I will also file a complaint with Nevada Consumer Affairs.

10/03/08

STAINED BEDDING & HAIRS ON SHEETS

by PrincessLien

We checked into our room to be greeted by hairs on our bedding. They then replaced them with STAINED sheets. It literally took 3 hours from the time of check in for them to finally change us to a clean suite. Our stay here was awful due to the poor service and obvious lack of hygiene. The Bellagio is by far a superior hotel. Make a smart investment and stay at the Bellagio instead. My stays at the Bellagio are nothing short of perfect but I wanted to try out the venetian based on all the positive reviews. Save your time, money, and sanity and book elsewhere. Besides, the suites at the Bellagio are far nicer!

• Pros: CHECK OUT WAS QUICK
• Cons: DIRTY SUITES AND MANAGEMENT WHO DOES NOT TAKE ACCOUNTABILITY