Paris Line

09/05/10

Stay Away!

by helenliang at Citysearch

This is my second trip to Las Vegas and I would rate the stay at Paris the worst hotel experience so far in my life.

We booked a Red Luxury Room for over $100 per night. When we arrived, we were given a standard room with a parking lot view. When I showed the staff my booking confirmation email, I was told by a very patronizing staff that I have to pay additional $40 per night to get my original booking, and that they don’t “guarantee” my booking of the Red luxury room. Having travelled much around the world, I was quite amazed by the way Paris honor their contract and the way they treat guests. I was thinking of walking out to another hotel – there are plenty on the strip anyway – but I was charged $120 in advance already, and we were tired and hungry after a long flight from east coast, so we decided to put up with it for two nights. If I visit Las Vegas next time, I will never deal with Paris any more.

Besides dishonesty, the hotel is unremarkable in service and amenities. The buffet is a long wait (near one hour for dinner on a Monday night, with plenty of empty tables inside) and the food is mediocre for the price. The pool is very small with little decoration. Paris charges $25 for using gym and a tiny spa. I highly recommend staying away from Paris.

04/21/10

Hotel Room Bathroom Was Not Clean On Check-In

by vmarg at Citysearch

The best thing I can say about this hotel is the decor in the public areas like the lobby, etc. The economy rooms are shabby and seem really like a motel as far as decor. They are beaten hands down in room and public space decor by the Venetian, which offers similar is not cheaper prices for the same type of room. We go to Las Vegas every year. We have stayed so much at the Venetian, we wanted to see what Paris was like, even though you can see clearly the differences between the two hotels just by looking at the photos of the rooms on their websites. We check in smoothly, and then we went into the room where I did my usual check of the bathroom, just to see that everything is clean. The toilet seemed clean, but on the sink and the wall behind the sink there were fairly large blood stains that should have been visible to any cleaning person. The problem is that blood is really a biohazard substance, so swiping at it with a rag doesn't really do anything. It needs to be cleaned with anti-bacterial cleanser. It's not like I was combing the place with a microscope or a blue light. Let's be frank here, if you go to a hotel room and the bathroom is not clean, in an obvious way, can you really trust anything else that may not be as obvious to the naked eye but equally dirty? So, of course this made me doubt the cleanliness of everything from the bedding to the utensils that we were eating with. This incident put a shadow on our whole trip, and it's something that I have frequently mentioned to other people in conversations because it really is unacceptable. Most businesses try to give people a good first impression even when things start to go wrong afterward, but this hotel couldn't even accomplish that. It's also shocking to me that apparently I am not the only person questioning the cleanliness of this place, because before now I thought what happened to us was an isolated incident.

• Pros: Nice Decor
• Cons: Makes of think of everything that may not be properly clean

12/16/09

Eaten by bed bugs

by DZ206 at Citysearch

Stayed there this year in a nice room, and to sum things up, I got eaten alive by bed bugs. They infested my suitcase and unfortunately took some home, hence what happens in Vegas sometimes comes home with you in the form of little critters. So DOUBLE check your bag before going home and don't leave clothes lying around in the room, they'll crawl into your pockets and stuff. I had rashes and scabbing for months. It wasn't fun. Hotel did not help at all even though they knew about the problem.

• Pros: The outside looks nice
• Cons: The inside although nice, is very dirty

12/16/09

Eaten by bed bugs

by DZ206 at Citysearch

Stayed there this year in a nice room, and to sum things up, I got eaten alive by bed bugs. They infested my suitcase and unfortunately took some home, hence what happens in Vegas sometimes comes home with you in the form of little critters. So DOUBLE check your bag before going home and don't leave clothes lying around in the room, they'll crawl into your pockets and stuff. I had rashes and scabbing for months. It wasn't fun. Hotel did not help at all even though they knew about the problem.

• Pros: The outside looks nice
• Cons: The inside although nice, is very dirty

03/25/09

don't use express check out

by garylou at Citysearch

The hotel decor great. I've been to Paris and the shopping 'streets' and Eiffel Tower replica was amazing. Rooms were ready on time and clean/very nice. So our stay was fine in that regard. Two problems: first, DO NOT use the express check out. I did and am regretting it daily. It's been a week and I still have no bill in my email accounts - they even messed up my alternate email address somehow. I tried to call to straighten it out but the main hotel just turfed me off to their 702-946-7000 number and that is a perpetual hold. Aftter holding for 20 minutes, someone answered and hung up before a word could be uttered. So I called back tried again with similar bad luck. Called the actual hotel number again (877-796-2096) and they just went silent when I asked how to handle this. I've now been told I have to send an email request for my bill and a response from their accounting/billing division will take anywhere from 3-5 days. Well, I've been waiting a week already, so what's another week?

Second, don't expect good food service. The food in the restaurants were "okay" (we didn't get sick, so that's good), actual service by wait staff was slow (even during off-peak times) - the majority of the food service personnel were totally impersonal/rude (except for one female waitress at 6:30 am) - this poor service s not the part of French culture towards Americans they should be replicating in a luxury American casino. Oh yes, if you want 'real' european/french hot chocolate and not a machine instant brew - forgettaboutit. Go to Starbucks.

• Pros: very nice room and cool decor
• Cons: trying to get/correct hotel bill once home