03/25/09

don't use express check out

by garylou

The hotel decor great. I've been to Paris and the shopping 'streets' and Eiffel Tower replica was amazing. Rooms were ready on time and clean/very nice. So our stay was fine in that regard. Two problems: first, DO NOT use the express check out. I did and am regretting it daily. It's been a week and I still have no bill in my email accounts - they even messed up my alternate email address somehow. I tried to call to straighten it out but the main hotel just turfed me off to their 702-946-7000 number and that is a perpetual hold. Aftter holding for 20 minutes, someone answered and hung up before a word could be uttered. So I called back tried again with similar bad luck. Called the actual hotel number again (877-796-2096) and they just went silent when I asked how to handle this. I've now been told I have to send an email request for my bill and a response from their accounting/billing division will take anywhere from 3-5 days. Well, I've been waiting a week already, so what's another week?

Second, don't expect good food service. The food in the restaurants were "okay" (we didn't get sick, so that's good), actual service by wait staff was slow (even during off-peak times) - the majority of the food service personnel were totally impersonal/rude (except for one female waitress at 6:30 am) - this poor service s not the part of French culture towards Americans they should be replicating in a luxury American casino. Oh yes, if you want 'real' european/french hot chocolate and not a machine instant brew - forgettaboutit. Go to Starbucks.

• Pros: very nice room and cool decor
• Cons: trying to get/correct hotel bill once home

01/20/09

Yet another bleh hotel.

by takemetothebeach

Yet another bleh hotel. A very special bleh was their buffet. and Ah Sin restaurant. The only thing I liked were the chandeliers at check-in, that was pretty.

Re. the restaurants, got sick immediately after eating at the buffet, and Ah Sin, although had a very good view of the strip, including the Bellagio fountains at nighttime and fun parasol decor, had a completely confused menu.

When you're feeding a crew of over 20 people at both restaurants, you kinda want a little bit more, you know?

08/15/08

Bad Services

by lmschamann

We went to vegas and got married at the paris. the wedding services were just amazing!!! i can not begin to tell you how much i love their wedding team. but here are some issues i had with other services.

1)i had my dress to be dry cleaned and pressed and they only pressed it and in the process popped some of the seems of my dress. could have been a bad tailoring job....i dont know, i'm not expert. when i brought this to their attention they very quickly responded and a report was made and money was refunded.

2)the facial i had was just awful! not worth the money i paid for it and not something i would have done their again. but again when it was brought to their attention they quickly refunded so money and offered me another facial, but unfortunately i could not take their offer as it was the day of the wedding.

3)the manicure was terrible! it was done very quickly and not worth the money i paid for it. my cuticles werent trimmed and the paint chipped quickly. the pedicure was nice. the makeup artist put gray on my eyes knowing that i was getting married! i mentioned to her what i wanted before hand, maybe she didn't understand, but why would anyone want gray eyes for their wedding? she changed it when i asked her too. and the hair services were nice too.

i left soon after, so i did not get a chance to mention my frustration with the salon.

so all around, not good services, but good at rectifying mistakes.

• Pros: The decor is very authentic...like walking down the streets of Paris!!
• Cons: Needed better services or lower their prices.