The Mirage Hotel & Casino

12/29/10

Poorly managed check-in & noisy rooms

by debtovegas at Citysearch

Worst check-in nightmare ever! I was in the check-in line behind two ladies in a group of about 30 spread out over the entire check-in counters. They did not check them in as one group. B/c they didn't speak English well, the reps had trouble finding their names and who was staying with each other. This should have been handled all in the same line for a large group. It took over 90 min. to check in and all the lines were long b/c of this group. After all of that, the rep. took my debit card without telling me I couldn't charge anything to the room without coming back down to the check-in line again. Also, the noise levels mentioned by someone else was true with the doors banging loudly, plus the poor maid service made the whole experience a really bad one and I go to Vegas at least 3x year. Never again at the Mirage.

05/19/09

Loved our stay here

by elanamatic at Citysearch

We loved our stay here and would be back. The pool was fantastic! We had a great lunch upon arrival at the Carnegie Deli and my bro got upgraded to a penthouse suite!

03/05/09

Still Amazing After Almost 20 Years

Contributor at Citysearch

Mirage is still an attention getter. The property is very attractive and the guest rooms are continually upgraded. The only small negative is that the guest bathrooms are small.Mirage is easy to navigate and has a beautiful pool area. Onda and Fin are both excellent restaurants.Guest service is very good throughout the hotel. Try a poolside cabana for a treat

06/15/08

stayed for our wedding

by mapleou at Citysearch

my husand and i stayed here may 2004. we were in vegas for our wedding. first off, when we arrived at check without us knowing they had upgraded us to a tower suite. we were so surprised. even though we wasnt even getting married at the hotel. we had choosen a little chapel on the strip. but you see they found out when i called them to make a dinner reservation the night of our wedding. which the resturant the i picked online was booked, so they booked us at the prime resturant (at one of there sister hotels). it was the best meal ever. we were there with 2 other couples and we spend a day at the pool, where we had a great time. and one of my friends book me a massage the morning of my wedding day and it was to die for. the only negative thing i could say about our stay. i would recommend new and softer beds.

• Pros: everything
• Cons: could get new and softer beds

07/11/07

Age is catching up with The Mirage

by printersfriend at Citysearch

We just visited The Mirage and was extremely disappointed. It took 20 minutes to check-in and once we did get to register, the key coding machine broke down. This took another 5 minutes to re-boot. In addition, once we arrived in our room we found that the mini-bar had sprung a leak and we had a puddle of wet carpeting in our room. Because the hotel was sold out, there were no other rooms and we had to make due.

The housekeeping staff was horrible. Our beds were thrown together (not made properly) both nights. Oh, the spread was tucked in but that was it. If you stay, pay attention to the little card beside the phone. They will not change your sheets unless you call and ask for it. Pretty much guarantees the minimum will be done unless you go to the trouble of asking for better.

The pool was over-crowded. If you go here do not travel on weekends, or holidays. The pool area can not accommodate a sold out hotel. The kids wanted to ride the slide, but the gate leading to was closed with an out-of-order sign for the entire weekend....nice timing!

The moving sidewalk was broken all weekend and I never saw any attempt to fix it. This would not usually be a problem, but it was 116 degrees and it would have been nice. It seems as though the other casino's and hotels had no problem keeping theirs running.

If you read any of the older web sites or books about the dolphin habitat, there is no longer a swim with the dolphins. This has been canceled and the only option is a "trainer for the day" option. This costs $500 and is booked 3 weeks out. Even at that, we went through the habitat and the kids doing the program seemed bored to tears.

Ok, you may have the idea we had a terrible time....well, we did. You want you visit to Vegas to be memorable (in a good way) and not a calamity of errors. I think it just gets back to the age of the hotel and you can only re-paint the old walls so many times before you end up with a newly painted very old wall.

• Pros: Location
• Cons: Everything else