07/04/09

Look somewhere else for service

by Apples123

It took an hour and 10 minutes to check into this hotel. Not once did anybody apologize or even act if they cared. They passed out free water bottles, untill the casino hostess discovered that and then they came around lookimg for tips. My room was dirty, hair in the sink and bl**d stained sheets, there was so much dust on the dresser you could write your name in it. When I complained to housekeeping they just said they wouldn't have the same maid clean my room. I will never stay here again.

• Cons: Management does not care

02/09/09

Great times!

by longrds

This Casino has really great service, and the rooms are always very clean as appose to a lot of other places I have visted. I especially love the shows that go on during the nights here. Great hotel and casino

• Pros: Always clean, great service

08/28/08

Not impressive rooms, even worse customer service

by JohnEstes

I booked this hotel because I saw online that they have new, remodeled rooms that looked very nice. However, when I got there, it didn't look nice at all, almost like staying at some cheap hotel. They didnt do a great job remodeling. I bought a package which included discounts for shows, specifically Cirque di Soleil. When I got to the hotel, I tried to reserve the show and was told that all the cheaper tickets were sold out. I explained that I only booked this deal to get discounts so I can save money, not spend more on tickets. They told me that I should have booked in advance. How could I have done that when I didn't have the discounts until I checked in???

Also, at some point in the trip our key card stopped working at 2AM. We called and asked for security to open our door. When security came, he was so rude and demanded we show our ids. We told him that they're in the room. So, he made us go downstairs at 2 AM!!!

Just horrible customer service!