01/23/09

Never have to leave

by laurine

Heck this hotel has it all, great resturants, people and location. I love Wolfgang Pucks! You can take a taxi and be at any part of the strip in 5 minutes. Cant wait for City Center to be completed!

• Pros: Great location! Great people
• Cons: ?? cant think of any!

01/19/09

Good hotel choice

by bgaviator

Don't be concerned about staying at the MGM Grand. It's a good place from the 1 night experience we had here. We were able to get $75/night rooms with a $35 restaurant credit. We got to the hotel at 9 am and went to the check in counter to see if we could get our rooms early, even though official check in wasn't until 3 pm. They told us the rooms were being cleaned and to call the front desk in an hour and the rooms should be ready. Sure enough, we were able to get in. This is on a Thursday keep in mind. Fast elevators in this place! There are so many elevators for each wing that you rarely have to wait more than 30 seconds for one. The rooms have an old Hollywood theme and is very art deco. Very comfortable beds! I didn't want to get out of bed the next morning they were that good. The rooms and bathrooms were decorated nicely, though not as nice as say, The Mirage. The staff at the MGM was very helpful and addressed any concerns and questions promptly. Beautiful cocktail waitress staff in the casino, though not at scantily clad dressed as some of the other casinos. Yes, this place is big...you will walk a lot! Lots of nice looking restaurants to choose from, though they are all pricey. Expect to spend $30-60/meal at most of these places. A note about the restaurant credit: We thought they would just give us a coupon that we could use at the MGM's restaurants, but you actually have to charge the meal to the room, and they will take the $35 off the bill. We didn't know this, so we missed out. Oh well, nice to know for next time.

• Pros: comfortable beds, lots of nice restaurants, hot people watching
• Cons: A lot of walking....this is a big place. All restaurants were very expensive

12/30/08

Very disappointed in accomodations and customer service

by lbibeachgirl

We took our first trip to LV and figured that the MGM Grand had a great reputation, s o we went with this hotel. We will never go again. First, we waited 2 hours in line as they had overbooked and were farming people out to the Towers, which I hear is very nice, but why did I have to wait because they overbooked? The management crew were a young mand and woman, who after being yelled at a few times, decided they would take care of matters from behind the desk. We waited 2 hours to go to a room on the 3rd floor; we walked down a long and dirty (can they clean the rugs once in a while?)hallway to a smelly (sewage smell each time we walked to our room through the West Wing Bar) bar and then to our room. The room itself was sparse, but nice. Only one chair for my husbnd and I to sit in; No privacy at all; bathroom right on top of the room. It was a disappointing first experience; especially since we picked it because of the name. I must say that the MGM was the best for gambling. The gambling area was very nice, the people working the tables were very nice and the MGM has a good exhaust system that took away most of the smoke smell. The waitresses were very nice and prompt! We actually went to many casinos, and we found that the MGM and NY NY were the best for the smoky smells and service. We LOVED NYNY and if we go back will stay there.

We did try to talk to a customer service person at MGM many times, but it was so crowded each time, so we didn't. I did ask for compensation for waiting 2 hours and was told no. Flat out.. MGM Grand...grand what??

• Pros: Casino workers great; in casino, very satisdied
• Cons: 3rd floor hotel room; walk to hotel room, filthy & smelled like sewage in halls