10/29/09

want awesome customer service...DONT GO HERE

by 777PJD

Here's how it plays out. While walking up to the business, the atmosphere is of "old vegas"...but don't be fooled. The service you receive is FAR from home town goodness. There is a little troll like woman, might have been built with the store 85 years ago, who resembles MIMI from the Drew Carrey Show (after a gastric bypass and knee job). She is not outspoken - just simply rude.

I STRONGLY recommend doing all costume shopping at STAR COSTUMES on Valley View and DI...they are amazing and not in the stone ages. Oh, and no trolls to greet you at the front door.

• Pros: home-made feeling
• Cons: little troll that runs the place

10/24/09

Best place, selection in town for any costume

by VegasFan09

Don't believe what was said about "rudeness." I have never been treated in any other way but wonderfully at Williams Costume. (How can they be rude when they have a live sanctuary of desert tortoises for customers to see?)

The owner, Nancy, herself a former dancer for a Strip hotel floor show in the late 1940s (see her pictures there, and the mural of her on the building), has made literally thousands of costumes over the years, stored upstairs and down, for virtually anything -- Halloween, Easter, Xmas, costume parties, etc. These aren't cheaply made costume either! She is recommended by Strip hotels for guests needing costumes while in town. You go there and you'll see costume people from shows on the Strip buying or renting her merchandise (she has almost every kind of costume jewelry, rhinestones, fabric, masks, et al) for their performances -- that's been true for years and years.

It's worth the trip to downtown Las Vegas, if only to look at the museum-like atmosphere of the place.

Nancy is one of the nicest people you'll know, and she has SO many stories to tell about the old days of Las Vegas from the 1940s onwards.

• Pros: Unbelievable selection 1,000s of custom costumes
• Cons: It's downtown Vegas, that's it

10/19/08

Horrible Costumer Service

by windywills

Having rented from this place for many years you would think I'm glutin for punishment. The most horribly grupmy lady owns and operates the back rental costumes. The truth is she's the real monster of halloween it's not a mask.

• Pros: They have a lot of costumes to choose from
• Cons: But you have to deal with the most unfriendly rude people