06/15/08

Terrible Customer Service!!!!!!!!!!!!!!!!!

by SARACENIS

My family of 4 arrived around 8pm on a Saturday Night. There was a pretty good sized line to get in and get seated which is expected. The problems started when the hostess would seat two groups from one line and then a group from the line that my family was in. When I said something to her, she said that she was pulling from each line even though there were other people in my line that agreed with me. So, that was the first thing which bothered me, but easily forgotten about , until we went to get dessert. It was 9:15, keep in mind they close at 10:00pm, and we went to the dessert bar to discover that almost all the cakes and pies were being put away. Even other guest were making comments about the slim pickings on the desserts. I decided to get some soft serve ice cream when I asked the lady behind the counter for some chocolate ice cream she said she was out of chocolate that there was vanilla or pineapple. I asked why there was not any chocolate, she said because her boss wants her to clean one of the machines before she leaves at 9:30pm. I said that is not right because the restaurant is open until 10:00pm. So I said let me talk to your manager. The manager came out and I explained what was bothering me and he said that he had to have her start cleaning up early because if they worked overtime they would get written up. How unprofessional is that!!!! It doesn't take a rocket scientist to figure out that if the restaurant closes at 10:00pm you might need your closing shift to leave at 10:30 or 10:45 and you would just schedule them that way so you did not have to worry about overtime. I thought that was a poor excuse and even though the food was pretty good I was left with a sour taste in my mouth because of the crappy service. I will never eat at that buffet again. I feel that service is what makes or breaks any business, and this restaurant just lost my business.

• Pros: ok food
• Cons: terrible customer serviced and kids charged same as adults

03/16/07

It is getting better

by wallstpup

March 10, 2007

Went for lunch and was expecting what I experienced a year ago. They added a certain quality to everything. This was true especially for the ribs. The meat ribs at the carving station were exceptional. As for the pork KC stlye they were a little dry but still very tasty. This is by far a better than average buffet, and the price is right.

• Pros: ribs,service

11/23/06

Great Buffet

by radsxw1

gThe Orleans Buffett is top notch. There is Great food at reasonable prices. Hotel guests get a coupon for a free bottle of wine with dinner. The Buffet has great desserts and always fresh food with many international serving stations. The seafood buffet on Mondays is fantastic.

• Pros: Great Food