Carpet One Cloud Carpet/Drapes

Scam Artists gave me ruined floors. I came in the store looked at 2 tiles and was aggressively pushed to make a choice by the female sales woman named Angela, then she gave me a quote and a week later my husband came in and spoke with another sales person and was offered the same tile for $3,000 less!! Also, that sales person offered 200 square feet more of the tile and for the $3,000 lower price! Then, we purchased the deal through the 2nd sales person and were told the tile was bowed and it was $800 to switch tile brands or wait 3 months for the tile we wanted, meanwhile they already opened a credit line for us so then we selected another tile from the same company and it was damaged and then again another tile and it was damaged and in the end they convinced us that the 3rd set of tile was "industry standard" and to be installed you would not notice the damage, they installed it and you can see the damage and we never signed off on the job hoping they would redo/fix it and then they charged us the $10,000 to the credit card without our signature! No one calls us back and they don't care because the bank pays them and holds the liability so now we have to take them to the contractors board, file with the better business bureau and sue them for the tile we wanted i n the first place! Later we found out that the owner had so many issues he changed the company name and moved locations,,,,,,,,We also found out that a family runs it and so the female sales rep does/says whatever she feels w/no recourse because she is related to the owner. She was rude the 1st time I came in and so I left refusing to deal with her but because they had financing and we needed it we came back, so now we have to pay for damaged tile and the owner could care less. Apparently it is private record when a company has complaints with the contractors board and that is the problem because all contracts tell clients if they have a problem to file with them; when in reality you need to go to the Better Business Bureau because that is public record; although people don't know about it and so you google a company and see nothing when in reality if people knew where to go- the complaints would be public rather then private. I think it is insane that companies stay open in this town with the way they do business. This company is charging my credit card unauthorized and won't even return my phone calls to explain.…

Cloud Carpt One AKA CarpetOne: A Narrow Escape!. I was looking to carpet my entire two-story home and therefore began the tedious process of price comparison and reading online reviews. I came upon a company by the name of Carpet One. The website looked okay, so I gave them a call.

The answering party answered the phone “hello”, which I thought was kind of odd… “Is this Carpet One”, I asked. “Yes”, she replied. I remained silent for a brief moment while I wondered why a company phone was being answered in such an off-handed manner, but that was just my HR background kicking in—I almost asked the receiver WHY she failed to answer by the company name, but for whatever reason I simply moved on to the topic at hand.

I explained that I desired to carpet my home and was then passed on to a nice man who answered my questions, but at the same time seemed somewhat vague.

According to this man, their company did things a little different in that they bid the entire job instead of defining each cost breakdown and therefore he could not really give me as many specifics as his competitors. I was okay with that and agreed to have someone phone me back to set up a time for an in-house estimate.

While I was waiting for CarpetOne to return my call, I continued with my online search and reviews. An hour or so later, I had now spoken with and made commitments to visit Home Depot, Carpet Galore and 1st Choice—but I was beginning to wonder why I had not heard back from CarpetOne.

Not long after, I ran into a number of online complaints for a company by the name of Cloud Carpet One… I could not help but wonder if this was in fact the same company I was waiting to hear back from—CarpetOne?

I then checked both phone numbers, but they were not the same. I however continued to read and read and read—one bad review after another. Gee, Cloud Carpet One had more complaints that anyone!

I then decided to Google “Is Cloud Carpet One and CarpetOne the same company”… I didn’t really get the answer I was looking for, but just then my phone rang—you guessed it, it was CarpetOne…

Fortunately for me, the appointment gal announced herself as Cloud Carpet One. I explained that I was expecting a call from CarpetOne and of course she went on to say that they were one in the same.

I explained to the gal that her company Cloud Carpet One has a great number of online complaints and she replied, “WE DO?”

After confirming that “Yes, YOU DO”…I politely said that due to the number of complaints that I would have to pass. The gal then said, “Well that’s too bad, because we’ve been around longer than anyone” and then she hung up the phone on me (what nerve, hahaah).

Anyway, I then put two and two together and now knew why the gal failed to answer the company phone by the company name—she didn’t know which company name to use!

I laughingly said to myself—self… there is a number of ways in which this gal could have handled this situation, but to hang up the phone only solidified what people are saying… BAD BUSINESS, POOR SERVICE & SHOTTY WORK!

For example, she could have asked where I read these complaints and took some proactive measures to make things right. She also could have at least tried to overcome my objections… or even claim that they are now a new company with great service don’t operate that way—anything but hang up the phone on a customer.

Be that as it may, I am grateful to those who took the time to share their experiences about Cloud Carpet One as they may have saved me from making a big and costly mistake!…

STAY AWAY!!!!!!!. We had floor damage and were recommended cloud by our insurance company. After 5 visits, they're still not finished. They have this meth addict doing the installation who keeps going into out bathroom, or out to his truck. I know he's a tweeker since he has no energy then disappears and comes back bouncing off the walls. Also, every single visit they are late. This job should have been finished months ago!!!

Stay away, you've been warned!!!…