Fitzgeralds Casino & Hotel

01/03/12

Great Customer Service

by Sheilajo at Citysearch

Chose downtown Fremont Experience for New Years vacation with friends. Bands were crazy loud until 2:00 a.m., but we knew that when we made reservations at Fitzgeralds. We were very happy with our stay there and the only thing we found lacking were power outlets and coffee pots in the rooms, likely because it is an older hotel. The staff was so friendly and helpful, with our MANY requests from housekeeping, to the desk clerks and the dealers, who were not so rigid and would joke with us while gambling, and they had a $2 blackjack table which was awesome. It was a great experience and we were all very happy with our stay at Fitzgeralds and we will go back there for our next visit to Vegas. We ventured down the strip one day and couldn't wait to get back to downtown area, which had everything we needed, and we even walked to the outlet mall and other sites that were close by. The Fits of Laughter show at the hotel was absolutely hilarious and I recommend it whether you stay at the hotel or not! Definitely happy with our experience at Fitzgeralds.

05/19/09

Fitzgerald cutomer service advice...call the bellagio

Contributor at Citysearch

They didn't have the type of room we reserved available when we checked in...so were stuck sleeping in separate beds like my grandparents. The room we did get was old, dirty, and the toilet didn't work. They fixed the toilet just to have it leak again 3 hours later. Susans advice at customer service was to just call the bellagio next time (we did). Don't stay here unless you like crappy rooms and long waits for elevators. When you do finally get on their overloaded....try the freemont instead

11/23/06

Great Gaming at The Fitz

by radsxw1 at Citysearch

We always make our way to the Fitz to play blackjack when in Vegas. The atmosphere is that of 'Old' Vegas instead of the one found on the Strip. When it comes to food Limericks steakhouse is a great bargain. The food is great and the price is right for the quality. The staff in the casino and the restaurant were courteous and helpful.

• Pros: Value and price

08/06/06

Great entertainment is about all that was good when I stayed here.

by gambler4fun at Citysearch

To start they had me set up with three people in my room and it was only me! Then I am informed after I check in that each time I used the phone in the room I paid for, would cost me a addtional $1.00 per call or $1.00 each time I connected my pc to the internet (how cheap is this?!) Some of the elevators had air most did not, one day I had to wait for 30min on the 26th floor to get a elevator then it stopped on every floor going down (apparently this on the only one working out of 6)! The rooms are not as they appear on the travel site, my view was a lot of parking lots. Security was rude! I was trying to take a pic of a band that was playing right outside and was told by security I needed to move on ( even though I'm a guest that helps pay him!) then three minutes later I seen him allowing two females doing what he would not me! The one highlight of my stay at the Fitzgerald's was the show by Steve Connely, he made my vacxation, he didn't profess to be Elvis, but he sure could sound like him! Excellent job and his back up singer was GREAT too in her solo act!! I think this hotel needs to loose a couple of stars and then maybe they will get it together. As of now I would never stay there again, a dumpy hotel would be better, at least they treated you decent! They claim to have the loosest slots downtown, DON'T beleive them!!!

• Pros: Good entertainment in show room
• Cons: Rude employees and cost of each telephpone call made from room.

04/09/05

Ginny Dickson

by ginny19473 at Citysearch

I have to say that Fitzgerald's is by far one of the best hotel's in Vegas. They are all friendly and helpful that work there. My daughter and son-in-law had their first visit to Vegas with me and we stayed here. They want to go back ASAP and stay again. I agree!!

Not as much hustle and bustle as on the strip. Very relaxing atmosphere. Also while there, we had a small fire in hotel and the employees were very professional regarding everyone's safety! It was thank God no danger, but if would have been I am sure everyone would have been safe! I have stayed at other hotels, which are great also, but this is my favorite one!

• Pros: friendly, fun, easy access
• Cons: none