01/02/09

Awful Management

by chantelle_sa

The staff are great, but the lady manageress has a major problem. When purchasing a sewing machine, i took it home thinking it was working perfectly because the tag stated IN PERFECT WORKING ORDER. only to discover it didn't sew at all. When i returned it the manageress tried to insinuate that i had lied about it not working at all. so i called her bluff, and got her to thread it and tried out all 16 stitches, and none of them worked, so she agreed to refund me the money. however, subsequently i learnt from one of the staff members that she had used this incident to train new members of staff, but had changed the sequence of events to make herself look like a hero, and myself an idiot. such a shame because people like that do not belong in this type of business.

Overall their prices are on the high side, and i do feel that the shopping experience is marred by the over zealous manageress.

• Pros: Nice and Clean
• Cons: Manageress is terrible (staff are great)

09/12/08

Pricing is way off! Expensive!

by Mel90

Friendly enough staff, rude managers. This stuff is given to them. Obviously someone who is buying from a Thrift Store needs a break. When managers are asked if they can take less for an item, they act shocked. C'mon people this stuff was donated. You are profiting huge here. Yes I know the money goes to support the Mormon Church and its missions. But, still have some compassion where it really counts.

• Pros: unusual items
• Cons: expensive for used items, dirty

02/22/08

best there is

by jhhj

When walking in to Desert Industries, You actually forget you are walking into a thrift store. I was so impresed by the staff there, I wasn't afraid to purchase items. When walking into other thrift stores I find it's harder to let go of my money when I get treated like I just rudely interrupted someone on break. No feeling like that were ever felt while shopping at desert industries. When people walk in to my house and admire the stuff I have, they are often shocked to find out that I got them all at desert industries. We now have a desert industry party. We trade the items we find at the sore and take them home to display for others to admire!!!!

• Pros: customer service, value for your dollar