Findlay Honda Henderson

08/16/11

Dont deal with Kevin Vanetta!

by lindy marie at Citysearch

I went down to Findlay Honda on April 2, 2011 to purchase a car. After being there for almost 5 hours we came to a deal. My mother and I were the last customers in the store as they were about to close (around 10pm). I bought (or so I thought) a 2008 Scion. My credit is not the best so I accepted the very high interest rate in hopes that making the payments would build my credit. My salesman, Jeremy Sandura, was very cooperative, however his car manager, Kevin Vanetta, was not. He was immediately very rude and portrayed the stereotype of a "car salesman" very well. We came to a deal where I was going to put $250 cash down that day, then another $250 cash the following week. He said I needed to put down the 500 so it looks better to the banks trying to finance me. I handed him the 250 cash. We had a deal finally!. After the deal was made, Kevin returned over and told me I would not be allowed to drive the car off the lot till I had full coverage insurance. I agreed to get it and he called one of his friends who obviously had an agency in town and she told me she could get me the insurance I needed for another $201.00. The lady told me to go ahead and give Kevin the money and I would have insurance and could be on my happy way!... or so I thought... A week later I got a call from the dealership saying I couldn’t get financed and needed to return the car. I was extremely upset to say the least. A week later I brought the car back, Jeremy showed me a few other cars that he THOUGHT he could get me financed for, but I ended up not liking them and leaving frustrated. I immediately stopped looking for a car because of the stress I had gone through at Findlay Honda. I just now had started thinking about buying another car and remembered that I had put money down at Findlay that I had never received back! I still had my contract so I pulled it out and read where it stated I had put down 500 cash. I called Findlay, spoke to someone in finance named Jeff who told me to come down with the contract and they would review it. I went down today, August, Monday 15th around 11am. At first, we pulled in and Jeremy was standing outside. I had explained to him that he never gave me my deposit back and he apologized stating "we were probably just too busy looking other cars." I spoke to Eddie the finance manager. He was very cooperative and understanding. He was going thru his receipt books when I entered his office. I explained to him that I didn’t give HIM the cash, it was Kevin the manager. He then went and got my file, we went thru it and it CLEARLY states $500 cash was received, yet they have no receipt of this. AND on top of that, I am admitting I gave them $250 cash with agreement to pay the other $250 later. Eddie the finance manager then called Kevin into his office. Kevin came in and told me he remembered me and my mother being there but that "he doesn’t accept cash" so he couldn’t of taken the money. I was shocked! I then remembered how I paid Kevin the $200 for the insurance also and all the sudden he remembers taking that, but not the cash for the car.... How convenient. I looked him in the eye and told him he took the money and with his slimy grin he just shakes his head. They all left the office then Jeremy returned asking for my contract (when they should already have a copy of). I gave him the contract then sat waiting LONGER to talk to another manager. All the while I’m asking for my contract back because it seemed "shady" that they needed mine also. Which was my only proof my deposit. Finally we got pushed to Emmanual after waiting 30 minutes. He was very unpleasant upon first meeting. He seemed to immediately doubt my claim because I had waited 4 months. He told us to call someone else who wouldn't be back till Thursday. I feel like I came in there trying to be forthright and honest. I don't expect the $500 as stated on the contract, only the $250 I gave the car manager, Kevin Vanetta.

10/29/07

Best Customer Service You Will Find!

by 2btakenseriously at Citysearch

I purchased my Accord in 2004 and got an awesome deal and great customer service. Part of the deal was for them to include a Haynes type manual (approx value $20) so I could do minor repairs. This was put on the due bill. However, the due Bill must be redeemed within 30 days and I did not take it in. Several months later, they mailed me the professional technicians handbook valued at over $400. They did not have to as the due bill expired, but they did. As a side note, I take my car in for maintenance services and never pay full price. The manager always discounts it. Also, they call to follow up how the service went and send surveys and coupons. They are concerned with their customer satisfaction and I will be a Honda owner by them for as long as I live.

• Pros: Customer Svc, Svc Dept, Honest, of course great product
• Cons: none

11/07/03

Best car shopping experience yet

by joshkuo at Citysearch

I have shopped for 4 cars in the last 6 years, and this dealership surprised me with its honesty. At first it seemed like they were unwilling to lower their prices, and it is slightly steeper than the other places. But they do not add on anything you do not want/need to your vehicle. No bogus desert protection or collision package. Even the financial manager does not try to sell me bogus plans, which is very refreshing considering this is the first time I have had an encounter with an honest dealership. You may not get the lowest price here, but you don't have to worry about being tricked into buying something you don't want, or paying fees that are in fine prints.

• Pros: excellent salesmen, rare honesty, polite, not pushy
• Cons: limited selection