260 N Gibson Rd, Henderson, NV | Directions 8901436.047520 -115.028937
Neighborhoods: Gibson Springs
AVOID THIS PLACE NO MATTER WHAT!! – I have NEVER been treated as poorly as I was treated at this place!! I walked in with an 800 credit score and was prepared to spend $50,000 on a car. In making that kind of a purchase I asked the salesman for a breakdown of what I was being charged. The salesman, Troy, actually argued with me and my wife becasue he was attempting to hide the true amount of the sales price of the car. He just kept focusing on the payment. We finally got it out of him and it turned out to be $2,800 OVER the advertisied sales price!! I asked him why he was charging us more money than the price of the vehicle and he said that's how much his General Manager ,Frank, wants to sell it for. We asked to speak to Frank and he snapped at us and said he wasnt there. He said Frank would be back in an hour, hoping we would get over it and just sign. We told him that we were leaving and to have Frank call us when he got back. Magically Frank appeared 5 minutes later.
We showed Frank where the car was advertisied and even showed him the video of the commercial they ran for the car during the olympics and he said he knew of the commercial but said he would not honor the price. I told him that this is crap and is bait & switch and he walked away, so we got up and left.
I would reccomend you stay far away from this place!! The salespeople and GM are rude, unprofessional and flat out liars. I cant express this enough, don't go there!!!!!
WORST Dealership I've EVER Had the Misfortune of Walking Into – Absolute WORST service I have ever been involved with in over 22 years of car buying. I should have known something wasn't right when I ended up seeing 5 different employees, they pass you off from one to another, and then back again. I've always done business with Ford prior to this and have NEVER been passed around like this. I changed my mind about purchasing this automobile less than 24 hours later and returned the automobile. I then began receiving harassing and threatening phone calls for the next week from the most unprofessional manager Frank. This man not only made multiple threats but was also screaming at me over the phone, demanding that I had to come in immediately to sign bank loan papers. I was initially dumbfounded that someone in sales could still have a job after speaking with customers in this manner. I refused to come in, he then told me fine, we are going to dump the car at your house and leave the keys in the car. Very strong arm tactics, threats, threats of lawsuits. I would NEVER recommend this dealership to anyone and have gone out of my way to tell everyone I work with to stay away from this company. FYI for anyone unfortunate enough to get involved with this company? Unless you sign bank loan papers, you do NOT own that car, no matter how much the manager Frank threatens you. I ended up hiring an attorney and once this dealership finally let me know who had approved my loan (they don't want to tell you, they just want you to sign) the bank stated I do NOT own that car until I sign bank papers, the car dealership papers are worthless until the bank papers are signed. After explaining the situation to the bank they graciously decided not to give me the loan afterall :)
don't buy at courtesy mazda or you'll pay – Courtesy Mazda are rip-off artists!! Don't buy there or you'll get ripped off!! I had a Mazda lease which I signed in Florida. My lease was completed and I wanted to buy the vehicle. Anyone that's leased before knows there's an end-of-lease option price.
The sales manager did not want to honor this contract!? He made up some nonsense about he can't buy "residual value." He wanted to charge me an additional $3,000-4,000 on top of the contract's agreed upon value.
I contacted Mazda headquarters and they confirmed that all dealerships MUST honor what's on their contracts.
I found another dealership and bought the car for the end-of-lease purchase price.
These sales people at Courtesy Mazda are liars, snakes and will take you for a ride. Point blank.
The only silver lining to this dealership is that their services people are very helpful and courteous (except I can't vouch for pricing because that's up to their thieving management people).
the worst kind of dealer – We Leased a Mazda 626 4 years ago and our lease recently was ending. Mazda credit the company whom we acquired the lease from along with another Mazda dealership in town, Magic Mazda who unfortunately went out of business, offered us a payoff of the lease, which seemed good so we called Mazda credit and asked "Where do we send the check?" One would assume it could be that easy and one would be very wrong when it comes to Mazda credit the say they can't accept any money!!!???? And they sent us to Courtesy Imports. When there we were greeted by a young man who attempted to finance to us the car we were leasing! No we said we are buying it outright, oh ok he says and goes to get his manager who then drafts up a load of numbers from our of no where, no we politely say and hand him the letter Mazda Credit sent us with the buy out amount on it. The manager snickers "Look, lady" he says to my girlfriend, "we need our part" and explains that there is tax and title fee, sure we say and break out a calculator. The manager?s math was off! he tried to up charge us on the tax we then showed him what 7.5 percent would be, hesitantly he agrees and we write the check, sign the paper, even though we were paying more than one thousand dollars more. Drive home and wait for out green slip in the mail. One week later one of the managers calls my girlfriend and mentions that she needs to come down and sign some papers to finish the deal. What, we did that a week ago, could you fax them? She asks and the man is rude, and says I don't know I'll see. the next day the manager call us back he screaming at my girlfriend about how she needs to sign these papers and that she owes them 175.00 more, needless to say we were astonished to hear this, niether Mazda Credit or Courtesy has helped us at all, they still continue to call and harrass us more than one month late over 175.00 today they had the tenacity to up the price 400 dollars more! do not deal with these people!
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