Good ratings/bad ratings don't tell the whole story. Every company has good employees, great employees and sub-par. It's impossible to have every customer service transaction be marvelous or awful. Yes says they're about customer convenience. This morning they confirmed an appt. Then 45 minutes later, called to cancel - twice. Yes says they have quality techs. But the last time they sent a plumber, Yes wound up putting in a new water heater at their expense because their tech damaged our water heater - during routine maintenance. And then last summer, we get a good tech who did a great job on time. It's a crap shoot. Their motto should be - we'll do the best job our tech can do when we can get there. It's more honest. And then you'll know that every once in a while you'll get exceptional and other times, they'll confirm and then cancel. It's just a company. Don't buy the hype. Don't believe the haters. Use the vendor who can show up and that may or may not be Yes.
OVERPRICED! SCAM ARTISTS!. OVERPRICED! SCAM ARTISTS! Its amazing to me that they have so many good online reviews, its a bit fishy! I had them fix a leak that required ripping up my flooring and slab. Well come to find out, my neighbor also had this problem a year ago and paid thousands of dollars less. I felt uneasy and called a couple other known plumbers in town and found that I paid WAY too much! Thank you Yes! for ripping me off and causing unnecessary debt to my family. I hope you have trouble sleeping at night!
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