NIGHTMARE!. They overcharged us! Don't take this service. You will regret it. I am going to file a complaint with the Nevada Transportational Authority.
Presidential Limo is Awesome!.
I live in Vegas, but I took the Ultra Strip Tour (only $260 INCLUDING tip for 6 people and FREE champagne!!!!!) with a out-of-town friends who wanted to see Vegas! We had an AWESOME time!
The driver showed up in a pristine limo at my house and took us on an amazing 3.5 hour tour where he let us out wherever we wanted and was always there to pick us back up.
I'll be doing it again for another group of friends coming to town in a month.
I also just paid $60 per way to/from the airport in a digusting cab to my house in Summerlin and WISH i had just gotten a roundtrip deal from the airport in a LIMO with FREE CHAMPAGNE for $124. GRRRR. I'm pissed at myself.
Anyway, they were great and using a limo was SO much cheaper that I thought it would be. I will keep using Presidential Limo.
Do NOT use Presidential LIMO!
I have gone to las vegas four times and have used airport Limo's before. However this was first time I used Presidential and they had the worst customer service!
I used Presidential with 3 other people in a 6 passenger limo and recieved 3 different quotes.
Later we scheduled a sedan pick-up at Caesars for the return back to the airport. They were supposed to pick us up at Caesar at 12pm. We came out at 12:04pm....four minutes late. They did NOT call us and they literally marked it as a NO SHOW. I called Presidential and asked to be picked-up asap!!!!!!!!! The dispatcher stated that there would be a sedan there in 5-10 minutes. 15 mins. rolls on by and no pick-up!
I called AGAIN. In total I had to wait 30 mins!!!! During that time the Executive came through and we went with them. Also, I was so upset that we barely made it on time for our flight that I asked for a manager.
The guy stated that a manager would call me back....NEVER did!
I called the following day and talked to the manager. The manager stated that he would call me back later to work something out.
Guess what? The manager NEVER called me back.
I highly recommend that if you take a limo, to take anything other than the Presidential.
Cons: Worst customer service
you will need extra time to get to the airport. The pickup at the airport was smooth and enjoyable; however the return to the airport was a little stressful because the driver arrived nearly ½ hour late, and probably wouldn't have come at all if I hadn't called the office to ask where my ride was. No apology or anything – just late.
I booked a stretch limo a few weeks ago for our 1-year anniversary. We were treated with the utmost VIP respect, served champagne, and my girlfriend was given roses when we reached our dinner destination.
Our driver was dressed to impress and even suggested taking us to the famous Las Vegas sign for a picture since we hadn't done so yet.
Great service...recommended to everyone!
Best Customer Service in Las Vegas. I used Presidential Limo's for the first time, and booked their tour of the Strip. Our driver (Lee) was great and was so helpful. The time in the limo was great and I felt like a true VIP when he served us the champagne. Next time I'm coming to Vegas I will make sure to have them pick us up from the airport. I compared their prices to many other companies online and they beat most prices (probably because they own their limos and are not just a booking company looking to make a buck) Thanks again!
I had a great experience. I reserved a limo with Presidential to take advantage of the complimentary champagne and rose, for my girlfriends 21st Birthday. Our chauffeur was dressed to impress in a full tux, and showed up right on time.. the limo was set up with glassware and looked great! The limo was clean and our ride was great! I've been in lots of limos in Vegas and none were set up like the Pres limo, and I definitely did not feel like our driver was in a hurry, or should have been driving a taxi. I would recommend Presidential Limos to all of my friends! I've seen there Escalades and they are sweet!
HORRIBLE LIMO SERVICE.
We ordered a limo for my daughter's 18th birthday. We were taking a group of 6 to dinner and a show. The initial pickup was 10 min late. I had to call the company instead of receiving a courtesy call. The car was as ordered with a bottle of comp. champagne and a rose for all of the ladies. The return trip home was a nightmare! We got out of the show about 30 min early and called the company to see if an earlier car could be arranged. The dispatcher stated, "No Problem - there is a car right around the corner." 1 hour later the car arrived. During that hour I had called 3 times to see what was the status of the car. The 1st 2 times I got disconnected. The 3rd time the dispatcher put the phone down without putting it on hold and proceeded to make rude comments regarding our calling. When the driver arrived he cited having to drop other people off as being the reason the car was late. On the ride home, he ran through a red light and then had me stand outside in the cold for 10 minutes why he tried to get the dispatcher on the phone to verify the credit card. It happened to be the card they already had on file.
Very unprofessional limo company. I have used several over the years.
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