RUN RUN RUN RUN IF THEY COME TO YOUR DOOR!!!. If there was a way to give them no stars I would!! They are horrible...from start to finish. First the salesman told me it was one year and it ended up being a three year contract!! Their customer service is completly horrible and they dont know how to return a phone call to save their lives! I have gone as far as to file a complaint with the BBB and guess what...no response by the deadline of the BBB. I have had problems with the equipment from the start...falty motion sensors and such and they want to charge me to come out and fix THEIR equipment...what a frickin joke!! I will not pay them one more dime. Oh and the best part...I was paying Monatronics (local monitoring company) for the monitoring...and since I have complained they have pulled my account and I am supposed to be paying first defense directly. Never got a bill or anything, I had to call to find out what was going on. Then I called and they said they will set me up on automatic payments...heck no! They said I will get late fees but I never got a bill from them! I am so fed up its making me sick! I wish I could find the company president and punch him in the throat!!
Great Service, Great Business. I had always been skeptical about door-to-door salesmen. And I was wary when I was approached about a security system for our home, but the salesman was extremely knowledgeable and took his time to demonstrate how everything worked. He made sure I fully understood each answer he gave me about the system that was going to be installed, and how I was going to be billed. He didn't try to pressure me into a sale like I was expecting at first. I've had my system for almost three months now, and everything works exactly as was explained to me. I've never once had any sort of problem with billing either. I feel confident knowing that I have this in my home, when I'm there and when I'm away. I would recommend this company to anyone who was looking into getting a security system for their home. Two Thumbs UP!!!
Stay away from these guys and do your research, call ADT.
This company contacted my business to help them move one of their customers. Then never paid us for the work.
I would stay away from them and goto ADT or a company that does not have so many bad reviews.
They obviously do not care what people think of them and their business practices.
DISHONEST, NO INTEGRITY, NO QUALITY OF SERVICE. I had an individual come to my house, talk to my wife and I, promise that they would do a buy out, called APX on the phone playing the part of being me, and then installing their system into my house all within 3-hours. When I called to find out about the buy out I got handed off to a person to deal with my problem from the manager, that person would not make a decision, it has been 2-months, no buy out, I am getting charged by both companies, made 8 phone calls and talked to this person who would deal with it - who puts the blame on his manager, they fired the guy that came to my house and told me that it was not my business on why the guy left the company, then decided they would remove the system from my house at my expense to have the old system reactivated and promised me that I would be reimbursed for what I paid to the company for their service vice APX. It's been 2 weeks, just talked to the individual that was supposed to deal with this and he said that he thought his manager dealt with it already that he or the manager would have to get back to me with the details. I explained to him that it is all nice and good that they will get back to me, but meanwhile I am having money taken from my account by both companies. Maybe there needs to be a class-action lawsuit brought against this company since the other reviews sound very similar. I am going to make APX aware that a company representative from First Defense Security was the one that talked to them telling them he was me since he left his personal telephone number with them to contact him directly and not to call my home or work........FRAUD is the only single word I can think of at this point and someone is going to have to deal with this since management and the owner are not concerned. Anyone want to go in on a class action suit with me?
Crooks. These guys are dishonest scum bags.
Don't Do It. I had it installed after a door-to-door sales team talked me into it. It took three visits to the house over in over two weeks to get the system installed right. After the contract cancellation period ended, the panel started beeping, not going into alarm, but would just beep, wake us all up, at night, AT 4AM EVERY TIME IT DID THIS 6 nights at random. I would be woken up, have to go downstairs and start punching buttons to get it to stop. I told them I was done with it and I now use a dog and shotgun for protection. I have written letters, six ways to Sunday and they just say okay. Now I am being sought for collections in the tune of $1727.64. Save yourself the headache, every alarm company sends out minions to sell their system over others, then each say that the other guys don't contact the police but will only send a non-armed security officer to check on the alarm. It is a marketplace of shysters and it isn't worth the headache getting one installed by this company or any other for that matter.
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