My dog just loves it!.
I have brought my dog to American Dog and Cat Hotel for the third time in a row, now. When I checked Yuffie out, she almost didn't want to go back home with me!
Every time I am going to Vegas I am always bringing her there because I know that she will be very well taken care of by a well trained and friendly staff. Plus the bed rooms are really nice and comfortable and the playground is huge and well organized.
My girl is super picky and the fact that she loves the place just says it all, doesn't it?
Most Awesome Boarding Hotel In The World!.
My experience at this pet hotel was very positive. I would definitely board my (uncastrated, docile) male here again.
AD-CH let me pick up after-hours, just ring the bell. Great staff make dropoff and pickup painless and fun for everyone. Both visits, the afternoon staff knew MAX by name, and obviously were great at running him into and out of his kennel - the secret trick!
Max was calm in the evenings, a sure sign he's had a good day.
NOTE: Like kids, Puppy requires vaccination--for bordatello(sic) to prevent 'kennel cough' (a common cold).
MY DOG GOT KENNEL COUGH HERE AND SO VERY SICK. This place is terrible my dog got so sick with kennel cough. I called them after I took Yogi to the vet and they did not even care I spoke with the owner Joyce and she was so mean to me. I just wanted an explanation as to why my dog was so sick and they did not even care to call me. Be careful this place is dangerous.
Hotel owner. I own this hotel. You people who post lies know who you are. These past 2 recent posts did not occur at my hotel. Reviews are for people to post who have had real experiences at a place of business, not for disgrunted employess to post and try and hurt a business. Grow up people, if you got fired, it was because you did not meet the standards that are required to work at this hotel. We are a 5 star dog and cat boarding facility. I challenge anyone to come and board with us and find out for yourself how good we really are. Leave the reviews for the real customers. If you people can't hold down a job and do it properly than that's your problem.
BEWARE OF THIS PLACE IT IS HORRIBLE. I Boarded my dogs over Christmas they gave me back so much of my dogs food I made sure it was the correct amount for his stay and I am in shock at what was returned to me. He also has kennel cough the vet said he got it there. I am so upset he smelled like pee like he had been going to the bathroom in the room and it was not ever cleaned and he was laying in his own potty. It was very expensive and I can not believe they took such poor care of my baby. Please do not take your dogs here it is awful
MY DOG ALMOST DIED. I BOARDED MY DOG AT AMERICA DOG AND CAT HOTEL ON PATRICK FOR THE PAST TEN DAYS. I PICKED HER UP AND SHE HAS LOST SO MUCH WEIGHT I DONT THINK THEY WERE FEEDING HER. SHE NEVER HAS A PROBLEM EATING WHEN I LEAVE HER AS I GO OUT OF TOWN AT LEAST EVERY THREE WEEKS FOR 7-10 DAYS. WHEN I ASKED THE MANAGER WHY MY DOG WAS SO THIN AND HOW HE WAS EATING HE DID NOT EVEN KNOW WHO MY DOG WAS. HE ASKED THE BACK STAFF AND THEY SAID SHE WAS NOT EATING SO WHY DIDN'T THEY CALL ME I ASKED.. I KNOW THIS IS NOT TRUE SHE NEVER HAS A PROBLEM THEY WERE NOT FEEDING MY DOG. NOT ONLY DID THEY NOT FEED HER BUT SHE WAS COVERED IN FESCES AND SMELT LIKE URINE. I DONT THINK THEY EVEN TOOK HER OUT OF THAT ROOM OR CARED FOR HER AT ALL. THIS WAS VERY EXPENSIVE AND A BIG MISTAKE MY DOG COULD HAVE DIED SHE LOST SO MUCH WEIGHT. I JUST HOPE NO ONE LOSES THERE DOG BECAUSE OF THIS HOTEL...
Don't Waste Your Money. My Husband and I have used American Dog and Cat several times. Always a good experience. Well we tried to check on how many days we had left. Well come to find out they say none. According to D&C our last day was on Dec 17, 06 Well it just so happens that we paid 849.00 to get 13 more days, which according to D&C they would never expire. Well the business was sold to another person. And guess what they do not have a record of our purchase. I have my credit card statement that shows I paid on Dec 17,06 Do you think the new owners would even consider offering us something, well no way. So we are out 849.00 So I suggest to anyone out there that they get plenty of proof when you purchase their very expensive rooms. I can't believe a business owner would take the chance of losing business because of word of mouth. And believe me I will never recommend this place to anyone.
MY DOG GOT BIT!!!. I had been boarding my dog there since she was a puppy. I had really come to like american dog & cat and so had my dog. We also really love Heidi, she is a great person and really cares for the animals. Recently my dog got bite at the hotel. She had to have 15 stitches in her back. The bite was down into the muscle, so she obviously screamed out when it happened. No one said anything to us when we picked her up. I understand that accidents can happen in these environments. I work with my dog around people and other dogs all the time. My dog is a therapy dog. I may have decided to stay on as a client had the situation been handled with some care. But the owners were extremely callous the way they treated us. Our family (especially our 2 children) was very upset about what happened. We received no compassion from these people. They did not try to compensate us for the $500 vet bill. Nor did they refund over $400 in doggie daycare. Not even "Sorry " I now have heard they have had other complaints...I wished someone would have warned me. BE WARNED!!!
Good place !!!. I used American Dog & Cat Hotel , First time visitor . I had no complaints , I needed boarding ASAP and i got a reservation made and my puppy dropped off in the matter of a couple hours with no hassles , when we arrived she ran into play with all the little dogs her own size , the friendly staff took the whole family on a guided tour of the Facility . For our puppy being rescued from the Human Society i would never make her go back into a cage , there suite ( we chose a mini for our Dashound) was well more large enough for a small puppy. She even got her own plasma T.V. in her suite , the price was well worth it , she is not locked up , she plays all day , sleeps all night . I do recommend this place while u are vacationing ,
TOO MANY RED FLAGS.
Attempted to take my two dogs just for daycare the Friday of the 4th of July weekend. When I called, the manager made it painfully clear that she had 32 RESERVATIONS and that my drop off needed to be quick to accommodate 32 RESERVATIONS. She did not ask me to do an eval since my dogs had been to an all day play daycare before.
When we arrived, it was sooo stressful, there were two dogs in the room facing the lobby that kept barking at my dogs; there was a cat (YES! a cat) unleashed and wandering around the lobby which one of my dogs is a rescue and I was told he absolutely does not get along with cats; I asked about the first day being free as advertised on their website and the manager quite curtly said that there was no way possible she could give me free daycare when she has 32 RESERVATIONS on a holiday weekend; she reviewed their shot records so quick that she thought some were missing and told me that she couldn't take them to which I had to go over them with her; I had to repeat myself several times because she was in such a hurry; and finally, another dog came in while we were waiting and my male dog growled and the manager immediately told me that she couldn't take him because he growled and it meant he was unsocialized and aggressive and that she didn't have time for him. As I tried to explain that none of us saw what happened considering we were going over their shot records (could have been the cat, could have been stress, could have been anything), she just responded that she had 32 RESERVATIONS and she didn't have time to find out what happened.
I was inconvenienced and left with my dogs. However, it worked out for the best after reading some of these reviews. Needless to say, the whole interaction took about 7 minutes and the manager most truly treated it like nothing more than a business.
The manager never acknowledged my dogs or asked questions about them (i.e. names, ages) or even introduced herself or the daycare facilities. She kept confirming that I was only there for daycare, which made it seem if I wanted to pay to keep them longer, she would have made an exception.
I do NOT recommend this place, there are several other all day play daycares that are soooo much nicer and more competitive with rates and special care. Of course, I can't comment on the treatment the dogs get at this daycare, but the manager does not give a warm welcome that you would expect at these prices and most of all, the place to leave your loved one.
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