Please see the following Better
Business Bureau's Online Complaint
Filed on : April 30 2013
Filed against :
Car Direct Inc.
1716 Fremont St
Las Vegas NV 89101-5416
On April 29th, 2013 I traveled to the Cars Direct location on Freemont Street, Las Vegas from Paradise Valley, Arizona. I made this trip with the intention of purchasing a 1983 Mercedes Bens Diesel. Prior to making this trip, I had checked with the your Better Business Borough rating on line and had seen that Cars Direct had an A- rating. I also had several conversations with an employee of Cars Direct by the name of Jack. He assured me that the car was in like new condition and that everything on the car was in good working order. Some items that I specifically asked Jack about the air conditioning, dash electrical system and mileage. He assured me that the air conditioning was working very well, that the dash did not have any cracks, there were no electrical issues and that the millage on listed on their website was correctly listed at 115,532 original and current miles. All of these items and many more were completely misrepresented. I arrived in Las Vegas to see the car in a condition totally different than described by Jack, their website and an advertisement on craigslist. The vehicle did not start on its own even though it had a new battery installed in it. The sales representative had to get an APU to get it running. I first checked the air conditioning to see if that was in working order and it just blew hot air. I checked to see if the windows were working and two of them were not in working order. Knowing at this point I was not dealing with an honest company I checked the odometer only to see that the car actually had over 150,000 miles on it. Naturally seeing the lies that were perpetrated by this company, refused to purchase anything and started on my trip back to Arizona. Keep in mind that this dealer would have been more than happy to send me home driving through the hot Arizona desert in a non roadworthy car. I have a family and this is just not right. Please know that I have trust in the Better Business Borough and I would hate to see Cars Direct soil you reputation of an accurate rating system. I am filing this complaint so that Cars Direct gets an appropriate rating of an F. I am not seeking any monetary reimbursement to expenses encored on my trip or for that of my time. I simply want honest consumers to stay away from this sleazy used car lot and their reprehensible employees.
Your Desired Resolution:
No Settlement Requested other than an F rating by BBB.
This case is being reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response.
(Stay away from this sleazy used car lot! Further official complaints are being made the Attorney Generals Office of Las Vegas and other agencies.)
DO NOT BUY A CAR HERE!!!!!! These people are flat out crooks! They clean up the engines and put in stop leak where needed. They sell you a worthless warranty and garbage vehicles. There is no lemon law for used cars!! BUYER BEWARE!!!!!! This place should not even be allowed to operate, If you buy a car from here you will regret it! Hired a lawyer and I won!!! They are taking that paperweight today, sure it will be for sale again next week.
I have sent 13 friends to get vehicles and I got 1 from them.
Honest, great guys who do not sell junk and stand behind what they sell....the nicest people ever!!! My car is still going and it has now 114000 miles on it. No pressure no hassle none of that!! Always super wonderful!!!
All of my friends had a great experience as well!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!