751 middlegate rd, henderson, NV | Directions 8901136.067877 -115.024605
M-F 8am-5pm, Sa 8am-1pm, Su Closed
I wish I never went here – This place could have been the best auto repair shop I've been to in Vegas until their employees decided to take on more than they could handle. I went in around 11 am to get my A/C recharged to get ready for the summer and since I thought maybe the do-it-yourself kits didn't work and they had their A/C special, ($30) I thought I would give it a shot.
After waiting around for about an hour, the mechanic comes in and tells me that it wasn't the charge, but it was 2 parts that weren't working properly (surprise, another $400). They tell me that it would take about 2 hours to install and since I had my newborn daughter with me, I didn't want to make her (and the other customers) suffer, so I told them I would take her to the babysitter and come back in about an hour.
*I even asked TONY if it was alright that I took her home while he ordered the parts and had them delivered, he said NO PROBLEM
after returning to the shop around 130 PM, they were shocked that I came back and said that they didn't order the parts because they thought I took off and wasn't coming back
TONY said that he didn't order the parts because of that and that he would order them right away
about an hour and a half later, I ask the female about how much longer until my car is ready and since she didn't know, she had to ask TONY.
She comes back and says that he ordered the part about 10 MINUTES AGO and that it would be here shortly
ARE YOU KIDDING?!?! I'VE BEEN HERE FOR ALMOST 2 HOURS AND YOU JUST ORDERED THE PART?!?!
So I wait
and finally 330 comes around and I have to reschedule my Mother's Day gift to my because I could not take her to get her massage
I step outside and what do I see? MY CAR IN THE SAME PLACE THAT I PARKED IT
So I text my wife and ask her after she gets off work to either come pick me up or just wait until my car is ready
she gets there around 445PM and I ask should I go home or should I just stay
TONY said the mechanic said it would be ANOTHER 2 HOURS! But they would "stay as late as possible to make sure all the cars get done BECAUSE THEY DIDN'T WANT TO COME IN ON SATURDAY!!!!!!!!!!"
So I go home and await his call.
6PM rolls around and I get a call
"hey, are you on your way?"
my reply is "no, should I be?"
TONY says "no, the mechanic said it would be ANOTHER 2 HOURS!!!!"
at this point I am fed up so I just say whatever and call me when it is actually ready
(if you are keeping track of time, my 2 hour A/C repair has turned in to a 5 hour job)
TONY calls again.
"your car is ready"
I head over there to pick up my car
get there around 930PM
MY CAR IS STILL NOT READY BECAUSE IT IS "HOOKED UP TO THE A/C MACHINE"
HE SAID IT WAS READY!
another 25 minutes pass and the mechanic finally brings it around the front
so yes, 955PM
my 2 hour job turned in to a 9 hour job
and my $400 parts/labor turned in to a $495 job! WHAT?! ARE YOU KIDDING ME?
He said that he "took $100" off because it went over the estimated cost
I'm sorry if you got bored reading my rant but this place is ridiculous and just because the mechanic accepted too many cars and they did not want to work on Saturday.
NEVER GOING HERE AGAIN!
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