Honest peaceful and also swift services. When my mother chose to move from Las Vegas to Southern California, I decided to use MSA Moving Company. I had moved earlier from San Francisco and had great service from their website. As with my previous move, MSA Moving Company sent an excellent team of workers. Jesus and his crew carefully wrapped my mother
Protect Yourself from this Company!.
My husband and I had a terrible experience with this company. Sherry Clark at MSA gave us a quote of $2,480 and a truck came to picked up our belongings on May 14th, 2011 at which time we paid $1,200. A week after they picked up our stuff Sherry told us that it would need to pay an additional $2,900 (stating that the weight of our belongings was 6,660 pounds way over the estimated of 4,000 pounds she originally told us). So the additional weight was the reason for the extra charges. We were supposed to get our stuff by June 1st, around June 10th we started to get really frustrated and thats when we read all the negative reviews (and we realized all the positive reviews written months earlier were all fake).
I contacted the Department of Transportation (DOT) hotline at 1-888-368-7238 we learned that Moving Services of America (MSA) is really a company called "Allstate Relocation Van Lines". They WERE a licensed company (DOT #1462677) however their license was revoked in April of 2011. Therefore Moving Services of America (aka Allstate Relocation Van Lines) is not currently licensed. We filed a complaint with the DOT and if you have been a victim of this company I encourage you to do the same.
The truck arrived in our town on June 29th, 2011. Sherry Clark told us on the phone that they would not unload our stuff unless we paid the FULL balance upon arrival (the full balance meaning the $2,900 that she told us we had to pay because of the extra weight). We had a cashiers check ready for roughly $1,200 (which was the remaining balance of 110% of the original quote. We learned from the DOT that legally a customer only has to pay 110% of the original quote to have the shipment unloaded, and then any additional charges can be billed within 30 days). But Sherry told the truck drivers not come to our house until we agreed to pay the FULL balance, so we finally agreed to do so. Sherry said we could pay the remaining amount with a personal check. So we wrote our a personal check for around $1,700.
We told Sherry Clark on the phone that we wanted our belongings reweighed at the weigh station close to our home. Sherry agreed to this (legally moving companies have to reweigh your belongings if you request it). We met the truck at the weighed station before they unloaded our stuff and got an initial weight. Then the drivers followed us to our house and we gave them the cashiers check (for $1,200), PLUS the personal check (for $1,700). AT that point they then unpacked the truck (a few boxes were missing, we lost about $500 worth of stuff).
We then all went back to the weigh station for a second weigh-in and that is when we discovered the TRUE weight of our belongings was only 3,500 pounds! At this point the driver GAVE US OUR PERSONAL CHECK BACK for $1,700! Thank goodness that the driver was at least a reasonable person. The driver did demand that we pay $325 for "packing materials" which we just gave him in cash. But the point of the story is, having the truck reweighed saved us over $1,400!!
If you are in this same situation, DEMAND TO HAVE THE TRUCK RE-WEIGHED! The way this company is scamming people is by lying about the weight of your items and telling you that you owe a few more thousand than you do.
This post is meant for people who have already had their belongings taken, if you have paid a deposit with this company, please DO NOT LET THEM TAKE YOUR STUFF. It may take months to get it back, some of your stuff maybe stolen, they will lie to you about the weight of your items, and try to trick you into paying more money. I suggest cancelling your credit card (if you used it for the deposit) and look for another company
Great Move. We recently used MSA Moving Company for our move, and we were very pleased with them. They were prompt, professional, and efficient. Everything went as planned, nothing damaged, and the price was fair. We are recommending MSA Moving Company to all our friends.
Definitely recommend to others!. We used MSA Moving Company movers for the past 9 years. Their packers were and quick and very careful. I used them to pack my 4 bedroom home and I thought it would take them at least 10 hours. They were done in 5 hours with 2 packers. MSA Moving Company moving crew and also top notch. Movers were running 15 minutes late and called me to let me know that they were stuck in traffic. When you are packed, they really can pack the van quickly. I highly recommend MSA Moving Company movers in Las Vegas!
This is the response to a previous review..
We are 100% licensed and insured moving company. Our main office is in California with nine locations with storages and trucks only in different states, so we could accommodate our customer.
Previous reviewer’s quote (at least we believe this is the same customer since she misstating the facts) was $1875.00 for a move only (no packing) when we arrived customer needed full pack (nothing was packed at all). We charged $600 for a packing services and she agreed to the charges in writing. Now her total is $2,475.00 but she only wants to pay $1875.00 and unless we agree she will post bad reviews all over internet.
LIARS!!!!!. THIS PLACE LIES!!!! A FRIEND USED THEM TO MOVE AND THEY WON'T GIVE HER BACK ANYTHING UNTIL SHE PAYS 3x WHAT THEY QUOTED HER. ALL THEIR ADDRESSES ARE FAKE OR JUST MAIL BOXES SO YOU CAN'T FIND THEM. THEY USE A FAKE DOT# ON THEIR APPLICATION. PLEASE DO NOT TRUST THESE PEOPLE WITH YOUR STUFF. THEY WILL TAKE IT AND RUN. JUST TRY TO FIND AN OWNER'S NAME OUT FROM THE GIRL SHERRY THAT ANSWERS THE PHONE, I PROMISE SHE WILL GIVE YOU A HUGE RUNAROUND. FURTHERMORE THERE IS MORE FINE PRINT IN THEIR CONTRACT THAN ACTUAL CONTRACT. ALSO NONE OF THEIR REVIEWS ARE REAL. SHADY!!!!!!!!
Extremely satisfied with this mover!. I'm sending this message to you after two of your colleagues, just delivered a baby grand piano to my home. I was very impressed with their professionalism, demeanor, the way they handled our property, and their efficiency. This was our second time doing business with your company, and it was again a very good experience. As a person who often sees less than professional work in all types of service areas, it made me feel good to say something good about your company! All the best and I'd be happy to refer people we know to MSA Moving!!!!
Definitely recommend to others!.
My family moved last week with MSA Moving Company - Long distance movers in Las Vegas, NV and it was a fantastic moving experience. The moving crew of three was fast and efficient and did not damage anything.
They were very professional and numbered the boxes so that you can check off each number upon arrival. It is very useful for long distance movers.
I would recommend MSA Moving Company - Long distance movers in Las Vegas, NV without hesitation.
Great service. That was a great surprise! I never though it would be such a smooth move to my new apartment. I was very excited about moving but was quite stressed. Flat rate managed to work around my schedule and changed the start time a few times until everything worked out between the buildings and my schedule. They even called the building and sent insurance (my building is very strict). I was impressed. I didn't have to worry about anything and that's how it should be. Great service! I highly recommend.
Outstanding service!. I just wanted to say thank you for such a great move. The team was great and very professional. I was amazed at how fast and efficient they were - especially with the flights of stairs! I have provided them contact info to many of my friends who will be moving in the next coming weeks. I am sure they will make the right decision-good to know you cannot go wrong on this one!
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