Fire the Manager!.
If they get rid of the manager...problems solved! It's a shame that this place is allowed to operate in this manner.
They have new stylists every month because they'll quit due to personality issues with the manager. The manager wants everyone to be bald as she is. She wants to chop off any hair that is more than 2" long. She's rude and refuses to listen to whatever style or services that the customer wants. She claimed that there is a protocol for how their services are performed. So, the customer does not have any input whatsoever. I will not return.
Watch out for this place!.
I brought my daughter to this salon and they butchered her hair. I asked for a shampoo, blowdry, flat iron, and trim. I had no idea that the master stylist who started her hair was not going to be the one actually doing her hair. The trim turned out to be 3 inches when the hair stylist "messed up" and cut it crooked. She said my daughter moved! If three inches were taken because a 7 year old moved, I feel bad for any kids that "move" who are getting close cuts. Her hair turned out looking oily and barely passed her shoulders when it was previously down to the middle of her back. I complained and they offered me little explaination. They said they could do a Keratin treatment if we bring her back for $250! Are they crazy? I wouldn't pay $0.25 for my kid to be butchered again. They charged $65 for a child (thick hair), but for that price, I expect someone who would do a stellar job. Rediculous!