6475 N Decatur Blvd, Las Vegas, NV | Directions 8913136.276917 -115.206685
Neighborhoods: North Las Vegas
This is by far the worst experience I have ever had. I do not live in Las Vegas so when my mom called Massage Envy and spoke to Alexa she informed my mom that it would be $39 for me and $78 for my mom since she previously held a membership at this location. My mom declined getting the massage and setup the appointment for me. I listened to my mom whom clearly stated that my name is Alicia. My dad drove me there and dropped me off where I came to find out that she had scheduled the appointment under my sisters name whom obviously is named different. Then she said since I wasn't my sister the $39 rate didn't apply that it would be $49 but then asked if I had ever had a membership. I did have a membership in Colorado but cannot believe that since my membership was in Colorado that now I would need to pay $78 for a massage. Apparently Massage Envy is not aware that as a tourist state I can find another location where I can likely get a better massage for less money because I do not live here. If I had been aware of the cost beforehand it would be another matter. Most businesses that make mistakes will try to at least work with a potential customer as I will never get a membership if I move here. I hope they go out of business and get the Karma they deserve.
I just got ripped off.....Bought a package of massages , was told had till Aug 2012 to use. Used one very poor deep tissue massage. Then suffered an injury did not go back for a few months. In June I was told my membership (wtf) expired and I lost the massages that I paid for without any appologizes or concern just tough luck. I cannot get my money back (they refer you to a small print contract that contradicts what their sales people tell you) so don't you get rippppppeeeed off too.
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