Mary Kay's Bridal & Tuxedos
Richfield, MN 55423-1140
Phone: (612) 866-2020
- Hours:
- Mon-Thu 10am-8:30pm, Fri-Sat 10am-5pm
User Reviews for Mary Kay's Bridal & Tuxedos
07/15/2008 Posted by caterinita
This was an AWFUL experience...do NOT buy your bridal gown here!!! The customer service is horrific and my bridal gown measurements were incorrect so my gown did NOT fit!! I had been warned not to purchase here from other brides who had awful experience and unfortunately, I should have listened to them!!! Now, I don't know if the dress can be repaired and may need to buy a new one. Once they get your money, they provide poor service...their sales staff acts as if you are "bothering" them when you have questions. I inquired about veils to go with my dress and got "yeah, they are over there!" They could not be bothered to help!!" I went to another bridal salon to purchase my veil and they spent over 30 minutes and were a delight. Had I only found them to purchase my gown!!! Bottom line...go somewhere else !!!
11/06/2007 Posted by ejbminn
Have you ever seen an episode of Bridezilla? I honestly wish my sister or I were one so I could have told Mary Kay and her staff what to do with their very poor service. Honestly, I have been in at least 6 weddings and have never experienced such difficulties! As noted in other reviews; the dresses took months longer than quoted even after several calls, the alterations (which are done on un-pressed gowns) were very poor quality and expensive, and the customer service is lacking (especially on the owner’s part). Many wishes for better service elsewhere and have a happy wedding day without Mary Kay!
Pros: You might find a friendly face on a "good day"
Cons: Slow service, stressful, and $$$. "Good days are few and far between."
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