Oasis Moving & Storage

Everthing was positive

by burtonice at Citysearch

Everything was pleasant from the first call to the arrival of my furniture.

Job is done on time

by glenw8 at Citysearch

It is the second time I use that company, will probably do it again.

Las Vegas end was stellar

by katfields at Citysearch

The representative, Ray was helpful and flexible, and the loading guys (3) did an efficient, professional job and were respectful of the items for transport. I was very impressed with that end of the move.

Better Hope You Don't Have to File a Claim

by newmama286 at Citysearch

Positive: Their service was great. They were really efficient, when they got there.

NEGATIVE: Their quote was way off!

They showed up to load extremely late.

They showed up to delivery hours before we were scheduled, so we weren't even there yet.

One of the workers went to the ER for abdominal pain so there was only one guy. He did a great job but it took forever. When it came time to carry the heavy stuff upstairs he had my husband help him. We thought it would be a couple of things but once he started helping the guy took full advantage of it. (can't really blame him though) My husband spent a few hours helping him pack things up the stairs and assemble furniture - all things that we paid THEM to do. I tried calling multiple times to be refunded for the work but always got transferred to a number with a full mail box. After a ton of persistence I finally got through. The manager brushed me off and simply told me I needed to file a claim. So I went through all the paperwork, sent it in, and heard nothing. I called often to check on the status. They kept saying that everything was paid in full. I told the claim lady about our situation and she said that they aren't allowed to ask for help because it's a legal issue. She said she would email the company again and see what they said. After weeks of calling in and waiting, the claim lady finally got an email saying once again that everything was paid in full. So they pretty much just ran with our money. I know it's not their fault that their guy went to the ER but they should have had a back up man to call and not had my husband help. If we wanted to pack things of up flights of stairs we wouldn't have hired them in the first place. I just think it's wrong that they won't even refund us just a little bit.

Side Note: If anything breaks or is damaged in the move they have a nice list of things that they won't cover, some of which are: appliances, electronics, glass, plywood, boxes packed by shipper, glass etc.... In other words if something breaks deal with it because they could careless.

CONSIDER THIS YOUR WARNING! DON'T USE OASIS

by mlogsdon at Citysearch

BEWARE!!!

Oasis is a nightmare: Before using this company please do the following things and then read my story.

A. Better Business Bureau Website: Rating D+

Review the company rating and complaints please.

B. Google the company name: First site, "Stay Away from Oasis". There is an entire list of people who have been scamed by this company. Others are assembling a class action lawsuit.

C. Call Oasis customer service: 702-240-584. No one answers and you cannot leave a message because the box is full. (not sure if this has changed since my experience)

My story:

1. The company only take cash (except for 50% of the deposit). This is highly suspect. No major moving company takes cash. Cash makes it harder for the consumer to get their money back if they don't get what they paid for.

2. They seriously under-quoted us. I was told that the price was quoted would easily cover my one bedroom apartment and when they arrived the price jumped $1000. Then when the items arrived the price jumped again for additional labor.

3. It took them 3 1/2 weeks to deliver my stuff.

4. When my stuff arrived many items were damaged or lost: Mattress was soaking wet. Books were wet. Paintings were damaged. My clothes were wet and had mold. Couch springs snapped off. Mirror missing and my father's camera and lenes were missing.

5. Other people's stuff: We have numerous items that are not even ours delivered to us. We can't even get through to the company to have the items picked and returned to their rightful owners.

6. After loading all of our items, the movers started pressuring my girlfriend to give them $150 in cash so they would take better care of her things. All of her belongings were already loaded and they reiterated that, "it would really be a smart thing for you to do." Stressed and scared, she gave them the additional money.

Pros: They are great at giving low-ball estimates that appear to be cheap... that is until you get their new 2x estimate and find out your things are either damaged or missing all together.

Cons: They damage property, lost other items and don't answer customer service calls.

We are filing a complaint with the business and will be following up with the BBB in Las Vegas. We will also be reviewing our legal options.