08/29/09

bad haircut and highlights

by kajo112

I went to this salon after reading reviews. I had long layered hair with sublte highlights. I went in for a trim and a touch up.

Sharon ruined my hair. She overbleached my hair - Michelle who fixed the mess said the color had run and was a terrirble job. Then the cut Sharon gave me was just awful She literally combed my hair up and cut straight across. Michelle had to razor cut it to blend in wth the rest of my hair. I lost about 5 inches off my hair. Very disappointing.

On a high note, Roxanne does a fabulous job waxing eyebrows.

• Pros: owner had me come back to get it fixed
• Cons: some staff are not very good

03/05/09

I cannot say enough GOOD things!!!!!

by LilyA

I'm from out of state, and scheduled my wedding party with the owner on the phone. Didn't know what to expect. I LOVED it!!!! I had the best hair style and my bridesmaids loved theirs too. We all had our make-up done, and it was beautiful!!! They ordered us lunch and gave us all the time we wanted. We wished we lived there so we could go back. Everyone in there looked so happy and so were we.

• Pros: Amazing friendly staff, super accomodating
• Cons: None

03/05/09

to our only bad review

by ownerchris

In response to Larry and his wife Sherry, When Sherry first came into our Salon she had three consultations (none of which Larry had ever been to) for her hair service and three free make-up matching, we were more than helpful to her. During the consultation she commented that she was unhappy before the service even started. The hair stylist called me at home before the service started and thought that Sherry would say something about it, I told her to go ahead and do the service. She felt compatible with her hair stylist that she choose and when she left she was very happy with her service. The stylist recommended at home treatment do to breakage from previous colors. At our salon we strive to make all our customers happy and it seemed like Sherry was not happy with anything that we recommended for her. Anytime we have a client unhappy we do what it takes to make them happy, we are sorry for any inconvenience that this has caused you..

• Pros: Staff that cares about thier clients
• Cons: none