Flat Rate Cleaners
LAS VEGAS, NV 89128
Phone: (702) 951-9810
Message from Flat Rate Cleaners
professional house cleaning service
- House Cleaning
- Carpet Cleaning
- We Do It All
Paid advertisement by Flat Rate Cleaners.
User Reviews for Flat Rate Cleaners
08/06/2008 Posted by Jmoog
I called to setup an appointment for a "move out" and carpet clean service. Diana gave me a quote ($350)and assured me that they will be there at 9AM on Sunday. By 10:15, I called and got a recorder, so I left a message to call me. After another 30 minutes, I get a call and they told me that they are on their way and are 15 minutes from the house. By 12:30PM, I get a "no show." This time, I get a call from Vanessa. Vanessa explained that the crew got into a car accident and they would not show up at all on Sunday. Vanessa called back again and offered a 15% discount and assured me that if we rescheduled it for any time Monday, they will definitely be there. Well you guessed it, the appointment again was at 9AM - "no show" again. No phone call and after numerous phone calls on my part, they still didn't call back. By 11AM, I get a phone call from Aquarius Janatorial Service. They offered to be there by 2:00PM, so I took it. They (3 hispanic ladies) showed up around 3:15PM and finished the job by 5:30PM. It appears cleaning services are on a network, so be careful. If you are into pain, then enjoy Flat Rate Cleaners. Otherwise, I would recommend you find a service that will show up - maybe on time as well. Better yet, a service that will call you back and are honest. Good luck in your search, and hopefully, my experience has been helpful.
Pros: Thumbs down
07/23/2008 Posted by basi
my only complaint was I asked them to call before they arrived and they called after they were there. They did a great job the carpet looked new when it was done. They charged a very fair price 175.00 for a whole house (1500 sq.ft). I was very pleased.
Pros: next day service, got all the stains out, looked beautiful when done
Cons: no call prior to showing up and they were a lil late (30 minutes)
