Dont buy a car if you expect anything....
Buying a car has a lot to do with contracts. When you buy a car from this Subaru of Las Vegas be prepared to have to take a good hard look at what your signing and Never let them make you sign for a second time.
First off don't let this discourage you from buying a Subaru. My advice rather is buy one from CA or AZ.
First off let me give you a bit of a back-round if the tag says window tint, back up sensor or any other add on to the vehicle and it not put on before you leave the dealership don't expect them to ever put in on for you. Rather either have the car price reduced or don't buy the car or sign for it until it been added.
THERE IS NO SUCH THING AS LIFE TIME OIL CHANGES. don't fall for that one.
Don't let the salesman swing around a screwdriver on your walk around/vehical expection and expect them to fit it.
Don't expect the to pay your trade in a timely manner with out having to call them everyday to find out what going on and if or when it going to be paid off.
Don't expect a call back from you salesman ever. Unless they are trying to buy a 10 from you in their survey. Instead the text message has taken to their professionalism and expect them to be sometime after or on 8 at night.
Lastly but not least if you owe 19700 on your trade make sure the put 19700 on the contract or you'll be left to pay the balance of the trade.
EXPECT to be treated like someone who can be bought for the survey. I bought 6 car counting this one and this dealership is the most nonprofessional, dishonest and will out right lie about the most insignificant things. IE life time oil changes, I was going to buy the car no matter what so why lie about it? Or how about "When we call Volkswagen they gave us a different pay off amount." I have records time and date that they called and never was Subaru told 19000. even.
Like I said it worth the drive to go somewhere else to buy a Subaru. My bother actually lives near by bought and owns a Subaru from another dealership and has never had the problems that I experienced at the Subaru of Las Vegas dealership.
Extremely Poor Service Department.
Very long story short:
Took my car in 2x for the same issue (complaint of burning fluid smell.) 1st time they told me it was the weather (?) and the 2nd time they diagnosed my Outback to have a blown head gasket, and the repair will cost $2,500+.
Called around for price comparisons, and it turns out that quote is about $1,000 over the average cost to repair a head gasket. So I took it to another shop.
Total cost of repair: $44.00. Turns out I have a minor oil seepage and the long, fast drive up an incline exasperated the smell I initially complained about. Blown Head Gasket??!!?? not even close.
Please take your vehicle to:
High Tech Transmissions & Automotive Specialists
2011 S. Decatur (it's RIGHT ACROSS THE STREET FROM THE SUBARU DEALERSHIP!!!)
LV, NV 89102
ask for Leo
Poor Service Department.
This site limits the number of characters for each review, so I don't have the space to write about every issue I've had with these guys. IMO, it is a mistake to own a Subaru in Las Vegas, since you will need to deal with this service department, no matter how much I like Subaru vehicles. Believe me when I say this is just a sampling of my issues:
* Took my car in with symptoms that when cruising on highway, power to car would drop in and out, giving short jolts or kicks. The "check engine" light was on. They said it was my catalytic converter and replaced ifor $1,600. They reset the "check engine" light. On the way home, I experienced the same symptoms and check engine light was back on, so returned car next day. Now they claim it was a bad fuel injector, which was a $600 repair. When I mentioned I didn't need CC, they said computer said I needed it, even though it was not the cause of the symptoms I requested to be fixed.
* Took my car here for a routine wheel balancing, since I could tell it needed it. I picked up the car after the service dept closed and headed home ($80 for balance and oil change). To my frustration, car was roughly 5 times worse, as far as car shake, etc. Drove it back next morning..They said they could tell it was out of balance, but couldn't seem to get it right. They recommended that I take it to a "specialist" to get the wheels balanced. I picked up the car and took it to another shop in Vegas. 1 hr later, the car was ready and the manager said there was nothing abnormal about balance job and confirmed it was extremely out of balance when I brought it in. Next morning, there was a message on my phone explaining they (dealership) had someone calibrate their balancing machine and wanted me to return to do the balance. I explained I did as recommended and had balance performed by someone else. I then asked to be refunded $40 for the balance. I only got the run around. and promise of coupons, but would not refund money.
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