03/01/09

worst italian I've ever had...interesting story

by Goodfood18

This had to be the worst experience and worst food I've ever had. I called two weeks in advance to make reservations for Valentines day. The restaurant opens at 5 but they only had reservations for 8:45. That seemed a bit weird but we made them anyway. The lady told me on the phone that they had a special Valentines day menu and you could choose from 5 different meals for 70 dollars per person. We made the reservations. We got there at 8:45 only to find most of the tables empty. Weird that we couldn't get in any earlier....Then the waitress came up. She was rude and hasty. She didn't even give us the Valentines day menu. She gave us the regular one, and said do we want wine. We asked if she could recommend some wine and she said, "Oh I don't know there all good." So my boyfriend chose a red and I chose a white. They were both horrible. The meatballs were terrible, really dry and the sauce tasted like spaghetti-O sauce. I ordered the penne pasta with vodka sauce. The past was still hard and the sauce was cold. He ordered Veal and it tasted like grocery store gravy was poured all over it. Then we listened as the waitress asked the table behind us if they would like a Valentines day menu and if they would like a wine expert to suggest some wine with dinner. why weren't we offered that service. We're both well mannered and well dressed people. Then the bill came out to 180 dollars! This place is horrible. I would recommend that it's shut down. If you want a good Italian meal go to Batistas little hole in the wall on Flammingo and Audrey.

• Pros: over nice looking restaurant
• Cons: everything else

10/28/08

Poor Customer Service

by Beep16

We called to get reservations at 1:00 p.m. for 5:00 p.m. and were told there were no reservations "inside" until 5:45 p.m. We arrived at 5:30 and the place was almost empty which we found very annoying.

It's a lovely restaurant -- but the music was so loud, we couldn't hear each other!

Our waiter was experienced and knowledgeable, but very condescending. He took our order and brought us our cold bread. We were served our entrees and never saw the waiter again until he "shoved" the dessert menu in my face. He never asked if our meals were OK or we needed anything else.

The pasta was cooked very well - al dente. However, the sauce was nothing special. The meatballs were almost gristly -- texture was not appealing.

We wouldn't have minded paying the big prices, if the food and service were high quality. Disappointing and aggravating.

• Pros: Lovely restaurant
• Cons: LOUD music and condescending employees

10/01/08

Loud rock music most sad! Why not Frank, Dino, Perry or Frankie V.?

by 56LFM

I was only able to dine at the bar with a very limited menu. I had pasta and salad. The meal was promptly delivered. The bread that was served was rather good. The olive oil was very strong with a heavy after taste.

In Vegas one can do much better. I will go back one day and try lunch (if they do lunch). For a few dollars more I could have had a better Italian meal at many locations in Vegas. Rao`s at Caesars is not easy to find either. A sign or two to show the direction once in the casino would be nice. They will have it together. Rao`s is new. A little time and the correct music and it will be very difficult to get a table.

• Pros: Very good warm bread
• Cons: Loud rock music