11/02/09

Great cars & even BETTER service

by Aussie29

I made a booking (from Australia) to hire a Corvette for a friend's wedding present. The booking was a simple process and the manager (Gina) happily answered all my questions before paying. A couple of days prior to the rental the particular Vett I reserved, had some unforeseen mechanical issues. I was contacted immediately & informed that Gina was getting in touch with the honey mooners to let them know what was happening. Not only did Gina quickly rectify the problem, she went above & beyond by extending the standard rental period and another Vett was delivered only a couple of hours after the scheduled time. As I was (obviously) in another country and couldn't really follow this up, it was refreshing to have a business such as this exceed expectation and deliver what they promise (and go beyond) especially after they had my money! will definately be renting from them next time I'm Las Vegas!

• Pros: Excellent service delivering what is PROMISED
• Cons: Not enough money to rent all their cars!

06/02/09

Rented the Lamborghini Gallardo

by maw

The company called me as soon as they realized that the Ferrari would not be available, 2 days prior to rental, and upgraded my rental to the Lambo. The car was immaculate and drove like a dream. They dropped the car off at my hotel, early. Paperwork was simple. When we were done, we just left the car with the valet and the company took care of the rest. We will definitely rent from them again!

• Pros: Great service, Great car
• Cons: I originally rented the Ferrari, but the clutch was busted

03/31/09

Stay Clear!

by dbryn74

Was explained the 'mandatory full coverage insurance policy' to rent their lamborghini. They had to explain it because they didn't (or maybe they wouldn't?) provide any insurance documentation at the time of the rental. I didn't feel comfortable taking the car because of the lack of documentation... they threatened a full rental charge for not providing 72hrs cancellation notice... so I ended up taking the car.

2hrs later some drunk backed into the lamborghini in the parking lot. LasVegas Exotic Car Rentals loaded my credit card with charges the moment they found out the drunk had no insurance. They didn't wait for my own insurance company to become involved - even though I apparently had this 'mandatory full coverage insurance' policy that they verbally sold me.

This company SEVERELY misrepresented their services. Three months later, I am still in a dispute to recover approximately $8,000 USD from these crooks.

• Cons: Altered mileage, misrepresentation, crooks!