New Planet Moving & Storage

11/20/09

Beware of New Planet Moving

by MoTown Guy at Citysearch

I scheduled a long haul move from Los Angeles to Detroit and was initially quite pleased with the pricing and staff. On the day of the move I told the driver I was already at the end destination and to call with questions. These guys took it upon themselves to provide me with extra wrapping services which I never authorized. I got a call the next day from a neighbor stating that the movers left a 6 foot mirror in the elevator. I called an complained but was assured that the driver would return. 2 scheduled appointments came and went and they never showed.

After calling to complain I spoke with Joe about the situation. At that time he informed me that my $1600 move was now $4200 because of weight overages and extra packing. EIGHT (8) days later I find this out. After disputing this he basically told ME I was a liar and should be happy that they did a nice job.

Going on week 3 with no resolution and was last told he did not care if I complained as he has a good business. After filing a complaint with the BBB I noticed that over the last 36 months they have 40 complaints against them.

Buyer Beware!

• Pros: Friendly on the phone
• Cons: Unprofessional Staff and Management

11/09/09

Good Service Better Rate

by msmy at Citysearch

The guys got to my home on time and packed everything very well, they included tape and plastic wrapping for free which was cool, I was told by my mom (who's moved a ton of times) To go buy that stuff, and I didnt but they took care of that free for me. I moved from chicago to Las Vegas and along the way the truck got a flat tire. Like most people I thought oh well an hour or two delay no issue, but semi's to my surprise do take a day or two to get serviced depending on the area. Regaurdless they were great and still got my items to me about 2 days after I originally hoped for. After reading these reviews I think people are under some assumption that they are the only stuff on the truck- that is just not how moving works.That truck is going to a ton of places accomodating a ton of people, and althoughthey offered for me to pay for a guaranteed date, I really didn't want to and come to fiond out i really didnt need to either. I will recommend them from here on out if you want to ask me more info please feel free to emial me. Thank you new planet!

• Pros: Way less than the big boys
• Cons: Truck broke down

10/12/09

They did great

by CSMobileUser2 at Citysearch

I recently moved my 3bwdroom home and my storage from Reno to Nashville tn I spoke with a really sweet and funny representative who took care of me the whole time throughout my move. I just received my. Delivery today and I am so happy although the delivery was one day after I originally thought it was 5dys before the major vanline would've taken: -) on top of that everything was on the same movingvan that picked up! Anyways I called to tell them how happy I was and thank the girl I talked to she wasn't in so I decided to write this review they really were awesome and very great rate too I will recommend them toan

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