4420 Andrews St. Ste C, Las Vegas, NV | Directions 8908136.241693 -115.085999
Neighborhoods: North Las Vegas
I just wanted to take a minute to let you guys know how much I appreciate you moving me last minute. I had a 3 bedroom home and you came and moved me 3 days after I initially called you. I didn’t even know where I was going and you gave me storage for FREE. You guys were my angels in this entire ordeal. Then when I finally did get my place the guys you sent over were super nice, they even helped me mount my TV without charging me or anything. I didn’t have any money to tip them but I did make them tacos and I definitely wanted to write you a review so you can share my positive experience. The cost was great too. Thank you so much my angels!!
The guys from New Planet Moving were good . I actually lived a couple of doors down from this company , so when the time to move came , it was a no-brainer as to who we were going to use to move us out a few blocks away. We had way more stuff than I'd estimated (as always seems to be the case!), but the guys had us moved in just a few hours and were off to their next job before I even know what hit me. It was like an tropical whirlwind coming up and picking up all our stuff and put it all down gently across to our destination.
To whom this may concern;
New Planet moved my wife and I from Nevada to Texas. Our entire experience with all of the New Planet employess was extremely professional and courteous. The estmiate given was exactly what was paid and the movers and packers did a fantastic job in protecting our belongings. I would highly recommend New Planet to anyone moving either local or long distance. A FIRST RATE COMPANY.....
I would like to thank you and your team for great job during our move from
Dayton Ohio to Las Vegas NV. All you movers were excellent and they really
work hard to take care of us. Please thank them for us, and also Joe the
I dont know how such a company stays in business. Its full of liars, swindlers, con-artists and thieves.
I was provided an unreadable list of items that were packed and tagged. Due to this, there was no real way to track my items.
I paid for packing materials but they weren’t used by packers. Materials such as my drapes, sheets, towels, etc were used. Items such as empty, plastic renuzit (room freshener gel) was protectively packed, yet breakables weren’t. Filthy and unsanitary items such as used kitty litter items were mixed in with towels, unwrapped.
When it came time for delivery, they forced me into accepting an early delivery, telling me that my items had already been packed and were on their way. The expected (and forced upon me) early delivery date was not met, they didn’t even call me in advance to tell me that they weren’t going to be there on the day they forced me into. Even after calling and complaining to management, they didn’t call to explain or apologize why they didn’t make the date they said they would be there.
Delivery was the worst. At about ¾ of the way done with the job, they got tired and decided to not finish the job. I had to put together major items (king size bed) myself, they claimed to have no tools and that my drill wasn’t working, yet, I was able to get my tools to work myself to complete the assembly of my bed. I was told by the driver (Brian) that I couldn’t keep telling him where to put stuff (really? I thought that’s what I was paying for). They left the house in absolute shambles (see attached pictures). They didn’t put any items where they would ultimately go or stack any boxes as did all previous reputable moving companies I have used (United Van Lines, 2 Men and a Truck). They told me they needed to hurry up and finish and attend to the complaint they received for the job before mine, not surprised they got one.
But the worst is yet to come….my items were moved in on a Thursday, on Saturday morning, I came home from work at 945AM and found all of my electronics stolen. My house had been broken into and only my TVs and computer monitor were missing. Yet, these items were still in non-descript brown moving boxes that didn’t say they contained electronics. But the movers knew what were in these boxes because they asked me about them. I am sure it was them that stole them. A police report has been filed and their names have been given.
This company is a scam! Do not use this moving company. After showing up 3 hours late and no one would return my calls, 2 people showed up and we were promised 4-5. The truck was already half way full for our 13,000 lbs of house. I told them we had a 5 bedroom house to move approx 3000 sq ft. Our contract said 13,000 lbs and when we weighed in, it came to 9,200 lbs. We had to rent a U-Haul for the remainder of our belongings so there went another $1,500. The truck came 3 days later then promised and we were told the truck would not unload a thing until we produced a cashier's check for the other half. We gave them a cashiers check to get our stuff but we will also be contacting an attorney. The guy who is in charge of dispatch is RUDE. Does not let you get a word in at all, just yells at you that it's your fault. I've moved with other companies before and never had an experience like this. DO NOT USE THIS COMPANY! Another company tried to give me a heads up and told me how awful it would be. but we had already put down the deposit and I honestly thought it could not be that bad. Boy was I wrong! I don't know how they are still in business. Even the two guys who came wanted to quit because they said the company does this all the time. They are supposed to contract with other movers in the area to help load the truck and those people had never gotten a phone call to come move us so no one came. I felt really bad working for such an awful company, there were at their wits end. What an awful experience, I will NEVER use the company again for anything. STAY AWAY!
DO NOT USE THIS COMPANY! After I was promised a specific move date as an incentive to put down a deposit, I was called a week before that date to move the date back 3 days. This was impossible for us as our flight was booked for the day after the scheduled move. They could not have cared less and said all we can do is refund your deposit, leaving me a week to work it out.
I had about 2 weeks to move 1br from utah to michigan and was scheduled to use a UPack 10" trailer(doing the loading/unloading myself). I got a call from New Planet asking if i was still looking to move and I was like sure why not, give me a quote. Their quote came out to be lower than UPack and incl loading/unloading. I jumped on it and they actually gave me a 2 day timeframe when they would come pick up my stuff. The driver initially talked about doing it at 3pm but he ended up loading at 7 (few hours didnt matter). Everything was professionally wrapped (blankets and stuff). they mark every item with a tag so that helps. I was told storage was free and that helped as i didnt have a place of my own in MI. I think UPack was going to charge me addl for storage. Once I knew where I was going to live, i gave them a call to deliver my stuff and it took about a week after that to deliver. Unloading was fast and easy. Nothing was broken. Everyone i called to get a status on my delivery was nice and friendly, Summer, Lauren, Camarin. I am definitely going to recommend them to my friends.
Starting with the salesperson that called me, the guys that picked up my belongings, the dispatcher who helped me through the schedule, and the movers at destination and ending to the set up of my items in my new home I can honestly say I am happy I chose this company. Like many of the other moving companies they had a few bad reviews out there on the internet. With New Planet Moving I noticed they didn't have many positive reviews (some companies had tons which led me to believe that they were writing them themselves) but I did notice the few bad ones were so far apart time-wise. So I thought well, one a year or so ain't bad at all. The girl I spoke with kind of wanted me to over quote my things which made sense to me. I had heard a lot of stories from friends about over charges. When the movers arrived they were dressed in uniforms and had all the packing materials that I needed. They had me sign off on the paperwork and went straight to wrapping and disassembling all of my items. They cleared my home out in only 4 hours and I had a ton if stuff. The delivery was 2 days later than I hoped for, but they told me upfront that no mover guarantees delivery dates so I was OK with just 2 days. The only thing is one of my photo frames was cracked which isn't that bad for a far move like mine. The guys at delivery set everything up where I wanted, and even put the boxes in the proper rooms for me. I will use them again if I move, which I hope I don't because I love my new house :-) Thank you to Lauren, Summer, Joel, and the helper too (sorry I forgot your name).
I used New Planet Moving twice in the last 4 years. Both moves went well. We didnt have any losses, or damages. In both instances the movers who arrived were uniformed and professional. On the more recent move I had a lot of stairs, but as a repeat customer they did waive the cost for that. We were quoted at $1390.00 on this move, and the rate stayed the same. I did have a small scratch on the back of my dresser, but no one will ever see that. I mentioned it in a follow up call with New Planet Moving, and they are sending me a check for $50 anyway to repair the small scratch. This was superb and I truley was appreciative. I did not take advantage of the storage this move, but they do offer up to one month free with long distance moves. So some people may like to use that as well. At delivery the movers were helpful, they reassembled everything and took thier time with me and my indecisive furniture placement issues LOL.... This company also offers a referral bonus to anyone that referrs thier friends, family or etc. I have gotten a couple nice gifts from referals also.
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