11/09/09

Good Service Better Rate

by msmy

The guys got to my home on time and packed everything very well, they included tape and plastic wrapping for free which was cool, I was told by my mom (who's moved a ton of times) To go buy that stuff, and I didnt but they took care of that free for me. I moved from chicago to Las Vegas and along the way the truck got a flat tire. Like most people I thought oh well an hour or two delay no issue, but semi's to my surprise do take a day or two to get serviced depending on the area. Regaurdless they were great and still got my items to me about 2 days after I originally hoped for. After reading these reviews I think people are under some assumption that they are the only stuff on the truck- that is just not how moving works.That truck is going to a ton of places accomodating a ton of people, and althoughthey offered for me to pay for a guaranteed date, I really didn't want to and come to fiond out i really didnt need to either. I will recommend them from here on out if you want to ask me more info please feel free to emial me. Thank you new planet!

• Pros: Way less than the big boys
• Cons: Truck broke down

10/12/09

They did great

by CSMobileUser2

I recently moved my 3bwdroom home and my storage from Reno to Nashville tn I spoke with a really sweet and funny representative who took care of me the whole time throughout my move. I just received my. Delivery today and I am so happy although the delivery was one day after I originally thought it was 5dys before the major vanline would've taken: -) on top of that everything was on the same movingvan that picked up! Anyways I called to tell them how happy I was and thank the girl I talked to she wasn't in so I decided to write this review they really were awesome and very great rate too I will recommend them toan

yone

10/07/09

Keep Looking!

by StayAway123

I'm not going to get in to too much detail about what happened to me, but I will tell you to keep looking! If you are willing to take a chance on this company I feel for you and you're better off playing Russian roulette.

They will lie through their teeth and low ball you so you agree for the move. After your personal belongings are picked up it all goes down hill and the same nice person that you were low balled by doesn't have time to talk to you or call you back when the price almost doubles value after pick up and weighing.

The whole process was a circus. They never knew when my belongings would arrive and chose to play games on the phone with me when I would call and say that they didn't tell me certain promises and that they didn't know who I was.

I had two pieces that I had issues with. One completely lost. The other of high value broken. Good thing I was insured with them. Their insurance policy(if their liable) will give you 60 cents for every pound. YES, 60 cents per lb. It gets better when after multiple phone calls and headaches later they somehow found themselves not liable for either one of my items and for lack of better words pretty much told me to screw off.

I proceeded to have a phone conversation with the president of the company, who no surprise was the most unprofessional one of the pack and proceeded to tell me that I was wrong for being upset and that they weren't responsible for my items. I told him that I was going to fill reports on them, and his response was "Oh, you here me shaking!". He proceeded to tell me to go back to where I was from and to not call them again screaming and hanging up on me! I have never given a bad review or many good reviews on companies on a public site in my life but I will do so if it will have an effect on someone's decision to protect themselves! It would be a crime for my story to go untold to another individual looking to move their belongings.

I'll close with this as I said in the beginning, keep looking and go with a well renowned company! It's well worth every penny and giving them the business. These are your personal belongings and are worth much more than 60 cents a pound!!! God knows that you won't even get that!

• Pros: It could have been worse!!
• Cons: Horrible customer service, proffessionalism and credibility.