Red Rock Casino Resort Spa

Recommends

Michelle K.

Joined 4 months ago

Nice but rooms are overpriced. Better for locals then tourists since it's in Summerlin.

Doesn't Recommend

shelle13

Joined 2 years ago

Not even there yet and NOT IMPRESSED. I am travelling for business. I try and change my reservation to check out one day earlier. I call THREE times and put on hold for over 10MIN EACH. I finally get a person and change the reservation. I am told that upon check in I will need to put $100 a night on a card for incidentals. ARE THEY CRAZY??? MY ROOM RATE IS $156 AND FULLY PAID PRIOR TO MY ARRIVAL. I AM AT A SEMINAR- WHERE FOOD IS PROVIDED.

So- if they want to hold up $500 of my card - I will not be spending any more money in the casino -- sorry you have my spending money. I won't be eating at your restaurants either.

i am complaining to the company that set up this seminar- this is NOT THE PLACE I WANT TO STAY. If I had known about the $100 a night policy I would have stayed at another hotel and just attended the meetings and left.

IF THE STAFF IS LIKE THE 3 CALLS ON HOLD- SOUNDS LIKE THIS WILL NOT BE A FUN BUSINESS TRIP.

Doesn't Recommend

MrsTRB

Joined 3 years ago

Not Impressed. We've tried Cabo and Terra Rosa. Both restaurants left me with a bitter taste in my mouth. Seemed impossible to get a second glass of water.

Cabo: The staff seemed pissed at all life in general. The food was average. All the girls run around in hobo looking tanks and jeans- Very Cheesy. I didnt realize the hostess was actually working there until she grabbed a menu for us. The seating sucks. The tables are small. I felt as if we were sitting in a dimly lit hospital cafeteria. Won't go back.

Terra Rosa: Wow. Where do I begin? First of all a dinner that cost 250 for 2 should at least be able to get some good service. Our waiter would forget drinks, couldn't explain the dishes on the menu in a coherent manner, and completely forget to bring us our bill. My husband had to find him chatting it up with the hostess. It took over a 30 minutes to get our bill and cash out. Completely ridiculous! Won't go back.

Recommends

Pomai

Joined 4 years ago

A Gem In the Desert. While on vacation our families expectations are not so much dependent upon food (as you can go anywhere in Vegas for that) but tend to look for places that offer appropriate accommodations for both children & adults along with our number once concern: An array of table games and a good variety of slot machines. We are always pleased with the gambling there along with the excellent service of the professional hotel staff. One of the nicest & best places for us to stay during our vacation in Vegas! Would recommend this hotel all the time!

Doesn't Recommend

sophie411

Joined 9 years ago

Three Letters: B A D. If you are looking for bad food in a bad setting with bad service and at a not so cheap price this is your spot.

You can get more personable service from a computer - they should go to kiosk ordering.

The food is like most of the other restaurants there - average at best.

It's too bad (no pun intended) because the building is so nice, but all the restaurants that opened when the property opened are nothing to write home about.... Finally they switched one of them out.

Doesn't Recommend

mrmaddog

Joined 10 years ago

Food isn't good and the crowd is real lame. So, real quick... the food is very bad... How do you mess up Fajitas??? Well, you can ask them because they do it very well.

And it seems like the room is filled with a bunch of people there eating for free - like Comps from the casino.... "Please play our slot machines and we will reward you with very bad Mexican food."

If that is their program, they have nailed it!

The staff is clueless and disinterested and the room is too bright - if they turned it down a bit, maybe I wouldn't notice the terrible food? Just a thought.

I won't say Taco Bell is better, but not too far off... at least I can get a beer or shot here.

Doesn't Recommend

l0vablekim

Joined 5 years ago

Ugh!. A beautiful hotel.... very poor in customer service. Whether you're staying at the hotel or a local you should be respected. The staff there do nothing with your complaints and do nothing to better your time spent there unless your a big spender. The hotel won't go anywhere if they don't treat people with respect.

Recommends

thevegasstyleguy

Joined 5 years ago

GReat design, horribly tacky customer service. The best designed hotel in LV. It's my local casino so I'm there 3 or 4 times a week. I don't gamble. It has one of the only free pools in town (the Cherry Pool on the upper level). The movie theater and bowling alley are great. It's right across the street from a shopping mall, so, there's plenty of shopping.

Bad part: The buffet is average at best. I complained about a rock hard pork chop and no one offered me a comp or anything, instead I got a tired manager who complained about the low staffing levels and bad pay. The bussing of tables was horrible.

A bizarre incident happened at the pool area restaurant Sand Bar. My friend ordered a bacon cheeseburger. It came cold without the cheese and bacon. My friend pointed this out. The waitress said she'd be right back. When she finally showed up it was with a slice of american cheese!. She was then reminded about the bacon, she said she would have the chef make some! No offer of re-doing the order or fixing something on the bill. I asked for some water and she got mad when I said i just meant some tap water! She's lucky my friend didn't want a scene.

Doesn't Recommend

SteelBreeze

Joined 5 years ago

Worst mexican restaurant in Las Vegas.. Unfortunately the Cabo Cantina restaurant inside Red Rock Casino leaves a lot to be desired. I've eaten at just about every mexican restaurant in Las Vegas and this place was very disappointing. Service was so-so, the atmosphere was nothing great, and the food (especially the tortillas) tasted bland and unexciting. I hear the margaritas are good but I didn't have one and can't comment on them. However, I would suggest one not go here unless drinking is your main goal for dinner. I would hope they could at least get that right.

Recommends

rallen23

Joined 5 years ago

Careful. We had a few minor complaints and have been blown off by the hotel staff. Everything about this place is pretty nice. I would go back in a second had it been for the fact nobody has responded to my complaints. I just want the hotel to respect the customers comments. Watch out for the hidden charges in everything you do. My "complimentary" food and beverages" at my pool cabana cost me $210.82. I was told that it is just how the "system" works. Did I mention the $47.95 tip that was added to my cabana bill, even though we ordered nothing from the staff? I would have been happy to slip someone some cash as a tip, but the cost of the cabana had so many created charges that it made me sick. Still waiting to hear back from hotel staff.

Nice place, wish I felt like going back, but I don't think I will.