Red Rock Casino Resort Spa

03/02/11

Not even there yet and NOT IMPRESSED

by shelle13 at Citysearch

I am travelling for business. I try and change my reservation to check out one day earlier. I call THREE times and put on hold for over 10MIN EACH. I finally get a person and change the reservation. I am told that upon check in I will need to put $100 a night on a card for incidentals. ARE THEY CRAZY??? MY ROOM RATE IS $156 AND FULLY PAID PRIOR TO MY ARRIVAL. I AM AT A SEMINAR- WHERE FOOD IS PROVIDED.

So- if they want to hold up $500 of my card - I will not be spending any more money in the casino -- sorry you have my spending money. I won't be eating at your restaurants either.

i am complaining to the company that set up this seminar- this is NOT THE PLACE I WANT TO STAY. If I had known about the $100 a night policy I would have stayed at another hotel and just attended the meetings and left.

IF THE STAFF IS LIKE THE 3 CALLS ON HOLD- SOUNDS LIKE THIS WILL NOT BE A FUN BUSINESS TRIP.

03/10/10

Not Impressed

by MrsTRB at Citysearch

We've tried Cabo and Terra Rosa. Both restaurants left me with a bitter taste in my mouth. Seemed impossible to get a second glass of water.

Cabo: The staff seemed pissed at all life in general. The food was average. All the girls run around in hobo looking tanks and jeans- Very Cheesy. I didnt realize the hostess was actually working there until she grabbed a menu for us. The seating sucks. The tables are small. I felt as if we were sitting in a dimly lit hospital cafeteria. Won't go back.

Terra Rosa: Wow. Where do I begin? First of all a dinner that cost 250 for 2 should at least be able to get some good service. Our waiter would forget drinks, couldn't explain the dishes on the menu in a coherent manner, and completely forget to bring us our bill. My husband had to find him chatting it up with the hostess. It took over a 30 minutes to get our bill and cash out. Completely ridiculous! Won't go back.

• Pros: Huh.. Pros? Nice Resturants across the street.
• Cons: Slow Service, Grumpy Staff, Not worth $$

11/04/09

A Gem In the Desert

by Pomai at Citysearch

While on vacation our families expectations are not so much dependent upon food (as you can go anywhere in Vegas for that) but tend to look for places that offer appropriate accommodations for both children & adults along with our number once concern: An array of table games and a good variety of slot machines. We are always pleased with the gambling there along with the excellent service of the professional hotel staff. One of the nicest & best places for us to stay during our vacation in Vegas! Would recommend this hotel all the time!

• Pros: Great gambling ~ Tables & Slots ~ What more can you ask for?

11/02/08

Three Letters: B A D

by sophie411 at Citysearch

If you are looking for bad food in a bad setting with bad service and at a not so cheap price this is your spot.

You can get more personable service from a computer - they should go to kiosk ordering.

The food is like most of the other restaurants there - average at best.

It's too bad (no pun intended) because the building is so nice, but all the restaurants that opened when the property opened are nothing to write home about.... Finally they switched one of them out.

• Pros: None worth writing
• Cons: Food, Service, Ambiance

10/29/08

Food isn't good and the crowd is real lame

by mrmaddog at Citysearch

So, real quick... the food is very bad... How do you mess up Fajitas??? Well, you can ask them because they do it very well.

And it seems like the room is filled with a bunch of people there eating for free - like Comps from the casino.... "Please play our slot machines and we will reward you with very bad Mexican food."

If that is their program, they have nailed it!

The staff is clueless and disinterested and the room is too bright - if they turned it down a bit, maybe I wouldn't notice the terrible food? Just a thought.

I won't say Taco Bell is better, but not too far off... at least I can get a beer or shot here.

• Pros: Location
• Cons: N/A