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Lino's Pizza & Subs
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September 11, 2011
Rudest owner EVER. Let me start by saying that the food is fairly good, but on the phone today, the owner (who took my order) insulted me! I apologized for not being completely ready with my order and he told me that "people who say 'I'm sorry' are weak". He was not teasing me.... he was completely serious. I replied that "people who insult customers are rude". NO apology from him. They will never get our business again!!
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April 10, 2011
Great, except the hair in the food. So when I got my order I discovered there was a hair in the food, I called and was sort of expecting the person I spoke with to say I'm sorry about that, that's awful, but I was told if I looked at food under a microscope I'd find there is probably lots of hair on food. I was also told oh well the cook is bald so I don't know how that could have happened. I didn't ask for a refund, I didn't ask for an order replacement, what I really wanted was for the place to be aware and apologize, I paid 18.99 for the dish and I thought an apology would be fair, apparently that is too much to ask. I will not order from them again. I felt like they were saying, Oh well sorry, not our problem. I just don't think thats good customer service
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