Just bought a 2013 Audi TTRS from Desert Audi and found it to be a wonderful experience. Our Audi Brand Specialist, Jaime Bermundez, was extremely knowledgeable and able to answer all of our questions. I would not hesitate to buy another Audi from this dealer.
Honest,Genuine service. Have been taking my A4 here for 2 years for service, never had an issue at all, then decided to upgrade and get a new Q5. Harvey was amazing, very patient, and beleive me I test drove EVERYTHING to make sure I really wanted the Q5!!! He is very knowledgeable about the performance of each vehicle and thoroughly explained the difference in each one , with NO hard sell at all, Q5 just arrived this past weekend and I LOVE it, drives just like my A4 but with all the extra space, very happy customer.
AVOID THIS DEALER...YOU'VE BEEN WARNED!.
***STAY AWAY FROM THIS DEALER! IT WILL ULTIMATELY COST YOU IN ONE WAY OR THE OTHER!***
I had a recent incident where I put a deposit down on a car and was ready to pick it up.
I questioned the Sales Manager Greg Clifford over a fee. Next thing I know, I receive an email threatening to cancel my order.....I REPLY to his email....then the liar responds ABOVE my last email saying he hasn't heard from me all day and CANCELLED my CONTRACTED order.
...***BREACH OF CONTRACT!!***....
The guy has so low ethics that he tore up a written contract because I questioned him on the Doc Fee. Unbelieveable! Surreal!
I called his assistant, Internet Sales Manager, Kim Beck who avoided my calls for follow-up explanation. I also called Greg Clifford who cowardly avoided my calls for explanation. All my calls were sent to voicemail as they saw my phone number pop-up on their phone screen. I then called the GM Gregg Randolph, who also avoided my calls. All my emails were unreplied. No explanation. Nothing.....Surreal indeed.
The fact that I live in another state prevented me from visiting these loose casino free-wheeling scam guys in Vegas, otherwise I would have addressed this PERSONALLY, if you get my drift!
I've filed official complaints with Audi of America, BBB, State Attorney's Office and anywhere I can to let people know what a horrible, UNETHICAL dealership this is.
If you Google this dealership at different websites/forums, you will SEE that they are one of the **LOWEST RATED** Audi dealers in the entire West Coast Region The main complaints they get is the service dept. doing fraudulent repairs at extremely high prices and sales people pulling scam maneuvers which are even worse than my experience and complaint.
I have a friend who nearly sued them for a fraudulent sale on a used car. Only at the last minute did they make things honorable after they sensed that a lawsuit was going to hit them. Unbelievable! I thought his experience was an anomaly. It isn't.
These complaints aren't just anomalies. There's just TOO MANY COMPLAINTS with this dealership.
I hope Audi of America takes their franchise license away as these guys are giving Audi a really bad name.
Give your business to another dealership.
...If you ignore me....Good luck! You've been warned!.....
*** P.S. I don't work in the auto industry and have no vested interest in these guys other than how they treated me and my friend and to lend voice to the CONSISTENT CHORUS of COMPLAINTS that this dealership is continuously receiving.
avoid. I towed my Audi A4 here for service on a Friday when the low oil pressure light came on and was told someone would begin work on it that afternoon. I was called later and told that there was extensive damage to my car and that the tech needed more time to determine the extent of the damage. I went over the next day and found my car in the same exact spot the tow truck driver had left it. I talked to someone inside so I could get my key and retrieve some things in the car and confirmed that no work had begun on it yet. So why was I told there was extensive damage when no one had started working yet on the car? I know they lied to me. I didn't receive another call until Wednesday the next week to find out the "extent of the damage". The diagnosis was poor at best, as if someone just guessed about it. They said it had low oil pressure which I already knew. They said it was because of a sludge problem that was going to be about $3000 to fix. I pressed them to tell me how they could know that because there are lots of things that can cause a low oil pressure light and he admitted that they couldn't really say for sure unless they tore into the engine for another $565. For a $150 diagnosis I received a lie, wasted time and in the end a guess that was for a very expensive job. Take your car somewhere else! I towed my car to Wolf auto repair and he fixed the problem for $84 including a synthetic oil change. He said he could tell if its a sludge problem by simply putting a camera in and looking around which he did and found no sludge in my engine. I also needed a new dipstick so I checked the price in the Desert Audi parts department. it was $43.02 which sounded expensive. I called over to Henderson Audi and they wanted $21.60 for the exact same part.
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