View Less
We will be using your services in the future.. On August 1st I called YES and your phones were down. this morning a gentleman called and stated he was sorry that I could not get there. a service representative named Wayne came this morning and found our problem and by five thirty (5:30) p.m. we had new duct work. The two (2) installers (Ed and Mark) were excellent and cleaned up after they were done. Your service and employees go the extra mile to do the job correctly. We will be using your services in the future.…
JOB WELL DONE!. I have the pleasure of having a service agreement with your company, and proudly say for about the past 4 years. Recently, my air conditioning unit broke down, and Zach was sent out to assess the situation. He determined that the "fan motor" was fixing to go out very soon. He asked if I have any warranty papers of the unit, which I had retrieved, and he did his research. Zach then told me that according to the warranty, the unit had to be totally broken before the warranty would cover the part to include the labor. a part was ordered, and Zach said that it could be 5 days before the part could come in. Later in the evening Jerome called me and expressed his concern of my family being without any Air in these extreme hot days. Jerome told me he would get in touch with Zach, and maybe they can work something out and we would not have to wait to long for the part. To make along story short, after the team work of Jerome and Zach, I wish to say that these two "Service Specialists" are the top of the line professionals. In the past, only Jerome serviced my unit, well from now on both Zach and Jerome will be called if I have a problem with the unit. I wish to express my sincere gratitude for the high professionalism that your people give to us customers. Zach and Jerome are two men that should be rewards for their high standards and respect for their customers. "JOB WELL DONE!"…
Also polite. Dennis is a Keeper. Clean-wore his boots in the house which I love. Young people like him are hard to find in LV. I'm 85 years old & think he is just terrific. Also polite.
Over priced. All I needed was a toilet replaced and was given a price way out of line. I guess they have to pay for there advertising someway but not on my back!
Beware, Beware!. Elderly people beware. This company ripped off my parents $250.00 for some type of membership so they would not be charged a traveling fee and wanted to charge them $750.00 for a part that they said was broke on their air conditioning unit that was under a no out of pocket cost warranty. When my parents questioned them how much their Trane warranty was paying they turned into real jerks. I did some calling and found a different company that honored the warranty on their unit. They came out to service the unit and all that was wrong was a loose wire. My parents did not have to come up with any money. Yes Air Conditioning was trying to collect money on a part that was not even broken and as a result my parents sat with out heat. Dishonest company. They are a rip off.. I would not reccomend them.…
